Zoom Sharing of Personal Information with Third Parties Class Action

With most states having some kind of stay-at-home orders in place to decrease the spread of Covid-19, many people are working from home. To facilitate meetings, a video conferencing platform called Zoom has become popular. But the complaint for this class action alleges that Zoom Video Communications, Inc., the company behind it, collects personal information from users and shares it with other parties, without notice or authorization.

The class for this action is all persons and businesses in the US whose personal or private information was collected or disclosed by Zoom to a third party when they installed or opened the Zoom video conferencing app.

Zoom allows users to hold multi-person meetings. It encourages users to “start or join a meeting with flawless video, crystal clear audio, instant screen sharing, and crossplatform instant messaging—for free!”

Zoom claims to respect users’ privacy, saying, “We want you to know what data we collect and how we use it to provide our service.” Its privacy policy purports to disclose this, saying that it “utilize[s] a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Data from unauthorized access, use, or disclosure.”

However, the complaint alleges that this is false: “Upon installing or upon each opening of the Zoom App, Zoom collects the personal information of its users and discloses, without adequate notice or authorization, this personal information to third parties, including Facebook, Inc. … invading the privacy of millions of users.

On March 26, 2020, a report appeared on Motherboard for the Vice Media Group about the disclosures. The complaint quotes the report as stating, “The Zoom app notifies Facebook when the user opens the app, details on the user’s device such as the model, the time zone and city they are connecting from, which phone carrier they are using, and a unique advertiser identifier created by the user’s device which companies can use to target a user with advertisements.”

The information is sent to Facebook even if the user does not have an account with Facebook. The complaint speculates that Zoom receives money for this information.

The day after the report appeared, Zoom admitted it was sending information to Facebook and released a new version of its app which it claims no longer makes the unauthorized transmissions of personal information to Facebook.

However, the complaint says that this is not enough, as Zoom has not blocked transmissions from its earlier versions of the app and has done nothing to remedy the wrong done to persons whose information has already been transmitted. Zoom has not required that Facebook or anyone else delete the personal information it provided.

The complaint alleges unlawful and unfair business practices and violations of California’s Consumer Privacy Act and Consumers Legal Remedies Act, among other things.

Article Type: Lawsuit
Topic: Privacy

Most Recent Case Event

Zoom Sharing of Personal Information with Third Parties Complaint

May 4, 2020

With most states having some kind of stay-at-home orders in place to decrease the spread of Covid-19, many people are working from home. To facilitate meetings, a video conferencing platform called Zoom has become popular. But the complaint for this class action alleges that Zoom Video Communications, Inc., the company behind it, collects personal information from users and shares it with other parties, without notice or authorization..

Zoom Sharing of Personal Information with Third Parties Complaint

Case Event History

Zoom Sharing of Personal Information with Third Parties Complaint

May 4, 2020

With most states having some kind of stay-at-home orders in place to decrease the spread of Covid-19, many people are working from home. To facilitate meetings, a video conferencing platform called Zoom has become popular. But the complaint for this class action alleges that Zoom Video Communications, Inc., the company behind it, collects personal information from users and shares it with other parties, without notice or authorization..

Zoom Sharing of Personal Information with Third Parties Complaint
Tags: Exposing Private Information, Sharing Personal Information with Third Parties, Your Privacy