Zoom Inadequate Security for Users Class Action

The Covic-19 pandemic and related stay-at-home orders has led to an explosion of use of the Zoom Video Communications, Inc. platform. The complaint for this class action reports, “The number of meeting participants across Zoom has jumped from 10 million in December 2019 to 200 million in March 2020.” The complaint alleges that Zoom does not respect the privacy and need for security of its users and that its lax measures have even led to “Zoombombing” incidents where meetings on its platform have been disrupted by horrific infant pornography inserted on the screens of participants.

The class for this action is all persons in the US who used Zoom during the applicable limitations period.

Plaintiff Victor M. Rios had a meeting disrupted in this way on April 30, 2020. Dr. Rios is the Associate Dean of Social Sciences in the Division of Social Sciences at the University of California, Santa Barbara. He was leading a webinar of around 400 people when the incident happened. Most of the attendees were public school teachers, the complaint claims.

The complaint alleges, “Zoom allow a ‘known offender’—one who ‘has been reported multiple times to the authorities’—to Zoombomb” the webinar twice, within minutes. The participants “had their computer screens hijacked and their control buttons disabled while being forced to watch pornographic video footages. The footages were beyond perverse, portraying an adult engaging in a sexual act on an infant.”

Rios “reached out to Zoom,” the complaint says, to demand that steps be taken to prevent such situations going forward. However, the complaint alleges that “Zoom did nothing.”

This is not the only objection the complaint makes with respect to the company. It alleges that Zoom violates users’ privacy by collecting information on them and selling it to third parties without the consent of the users. Also, videoconferences using the platform are not end-to-end (E2E) encrypted; Zoom can actually spy on the videoconferences and reveal details about them if pressured in the future.

The complaint lists a number of allegations against Zoom:

  • It unlawfully shares users’ personal information with third parties, such as Facebook, without first informing users or getting their consent.
  • It does not adequately safeguard users’ sensitive personal information.
  • It does not offer adequate security, so that videoconferences can be intruded upon and infiltrated (“Zoombombed”).
  • It pursues “unfair, unlawful, and deceptive business practices relating to data security.

The counts in the complaint include negligence, breach of implied contract, and violations of California laws, including the Consumer Privacy Act, Consumers Legal Remedies Act, and Unfair Competition law.

Article Type: Lawsuit
Topic: Privacy

Most Recent Case Event

Zoom Inadequate Security for Users Complaint

June 2, 2020

The Covic-19 pandemic and related stay-at-home orders has led to an explosion of use of the Zoom Video Communications, Inc. platform. The complaint for this class action reports, “The number of meeting participants across Zoom has jumped from 10 million in December 2019 to 200 million in March 2020.” The complaint alleges that Zoom does not respect the privacy and need for security of its users and that its lax measures have even led to “Zoombombing” incidents where meetings on its platform have been disrupted by horrific infant pornography inserted on the screens of participants.

Zoom Inadequate Security for Users Complaint

Case Event History

Zoom Inadequate Security for Users Complaint

June 2, 2020

The Covic-19 pandemic and related stay-at-home orders has led to an explosion of use of the Zoom Video Communications, Inc. platform. The complaint for this class action reports, “The number of meeting participants across Zoom has jumped from 10 million in December 2019 to 200 million in March 2020.” The complaint alleges that Zoom does not respect the privacy and need for security of its users and that its lax measures have even led to “Zoombombing” incidents where meetings on its platform have been disrupted by horrific infant pornography inserted on the screens of participants.

Zoom Inadequate Security for Users Complaint
Tags: Exposing Private Information, Internet Security, Your Privacy