Verizon Wireless Fraudulent Addition of Charges to Bills Class Action

When a company takes its payments automatically, customers may not understand exactly what they’re paying for. The complaint for this class action alleges that Verizon Wireless (officially, Cellco Partnership) encourages customers to sign up for paperless billing and automatic payments and do not fully inform them of what they’re paying for or of how to cancel items they do not want. The complaint brings suit under the New Jersey Consumer Fraud Act (NJCFA).

The class for this action is all individuals who, between December 29, 2014 and December 29, 2020, were charged for ancillary goods or services marketed by Verizon, for which the charge was included in that individual’s bill, and for which the individual is not subject to a legally-enforceable class action ban, including all Wyoming residents.

The complaint alleges that Verizon “fraudulently solicits ‘sales’ of ancillary goods and services by encouraging paperless billing and automatic payments while failing to send promised sales confirmations that notify Consumers of the details of, and charges for, the subject good and/or service and the cancellation process therefor.”

Verizon should be sending sales confirmations, the complaint claims. These notices should detail the services purchased, explain what the consumer must do to cancel them, and offer a “Next Bill Summary” that shows what their new monthly charges will be.

Plaintiff Stephen Simoni has been paying Verizon for cell phone service, along with coverage for damage to the phones on his account. Around November or December 2019, Simoni made a claim for a damaged cell phone with Verizon’s partner Asurion.

During the process, Asurion offered Simoni a Total Home Support plan to cover damage to items in his household that used wireless services. Asurion told him he’d receive an e-mail with the details of the plan and instructions for cancellation. However, Asurion never sent that e-mail. Simoni therefore believed that the purchase of the plan had never gone through.

Verizon added a monthly charge for it to Simoni’s bill, but it never sent a Next Bill Summary detailing a change in charges. Since Simoni was on paperless billing and automatic payments, he was unaware that the contract had gone into effect.

In fact, Simoni only found out that he was paying for the Total Home Support when he bought a new phone at a Verizon store in November 2020 and was given a receipt that showed his monthly bill, including the Total Home Support plan.

Later, Simoni called Verizon, explained, and asked for a refund. Verizon gave him only a minimal amount back and told Simoni he should have been reading his regular paperless bills. When he followed up with Verizon’s legal department, it claimed Verizon did not have his e-mail address at the time—despite the fact that Verizon had been sending him paperless billing statements.

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Verizon Wireless Fraudulent Addition of Charges to Bills Complaint

December 29, 2020

When a company takes its payments automatically, customers may not understand exactly what they’re paying for. The complaint for this class action alleges that Verizon Wireless (officially, Cellco Partnership) encourages customers to sign up for paperless billing and automatic payments and do not fully inform them of what they’re paying for or of how to cancel items they do not want. The complaint brings suit under the New Jersey Consumer Fraud Act (NJCFA).

Along with the complaint, this file contains a Notice of Removal.

Verizon Wireless Fraudulent Addition of Charges to Bills Complaint

Case Event History

Verizon Wireless Fraudulent Addition of Charges to Bills Complaint

December 29, 2020

When a company takes its payments automatically, customers may not understand exactly what they’re paying for. The complaint for this class action alleges that Verizon Wireless (officially, Cellco Partnership) encourages customers to sign up for paperless billing and automatic payments and do not fully inform them of what they’re paying for or of how to cancel items they do not want. The complaint brings suit under the New Jersey Consumer Fraud Act (NJCFA).

Along with the complaint, this file contains a Notice of Removal.

Verizon Wireless Fraudulent Addition of Charges to Bills Complaint
Tags: Deceptive Pricing/Undisclosed Surcharges, Extra Charges, Inadequate Notice of Charges