Turo Vehicle Damage Appraisal and Processing Fees Class Action

If you rent a car, you expect to hear an immediate report of any damage found when you return it. You also expect the examination for damage to be part of the rent-and-return process. The complaint for this class action alleges that Turo, Inc. informs customers of damage days after a vehicle is returned and charges them “appraisal” and “processing” fees for discovering it.

The class for this action is all natural persons in the US or its territories who were told of “appraisal” or “processing” fees more than twenty-four hours after returning their Turo rental vehicles.

Turo is described as a “peer-to-peer” rental company. The complaint quotes its website as saying it is “a car sharing marketplace where guests can book any car they want, wherever they want it, from a vibrant community of local hosts across the US, Canada, the UK, and Germany.” Under its system, “[g]uests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership.” It claims to list 350,000 vehicles.

In this case, plaintiff Honan Yang rented a 2015 Hyundai Sonata from Turo. He rented it online from his home in Illinois, picked it up in Los Angeles, California on November 2, 2019, and kept it for three days, driving less than 100 miles during that time.

When he returned it, the complaint says, “it was accepted by the owner who performed a visual examination of its interior and exterior. The owner did not note or claim any damage to the vehicle, as there was none…”

However, on November 13, after he had returned to Illinois, he received an e-mail from Turo telling him that the owner had reported damage to the front bumper. The complaint says, “Citing a superficial scuff mark on the lower bumper, Turo claimed [Yang] owed $576.86 for damages plus [] ‘appraisal’ and ‘processing’ fees of $75.00 each, for a total of $726.86, and subsequently debited [Yang’s] Turo account in the same amount.”

Yang disputes the amounts and claims there was no damage to the car. The complaint also alleges that the appraisal and processing fees were not revealed to Yang until days after the rental and that they “are not proportional to any such costs or services and otherwise unreasonable.”

The complaint quotes online postings from other Turo customers who claim to have been charged unreasonable fees and costs for dirt and damages that already existed when the vehicles were rented or that they did not cause.

The complaint alleges violation of the Illinois Consumer Fraud and Deceptive Business Practices Act, among other things.

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Turo Vehicle Damage Appraisal and Processing Fees Complaint

February 12, 2020

If you rent a car, you expect to hear an immediate report of any damage found when you return it. You also expect the examination for damage to be part of the rent-and-return process. The complaint for this class action alleges that Turo, Inc. informs customers of damage days after a vehicle is returned and charges them “appraisal” and “processing” fees for discovering it.

Turo Vehicle Damage Appraisal and Processing Fees Complaint

Case Event History

Turo Vehicle Damage Appraisal and Processing Fees Complaint

February 12, 2020

If you rent a car, you expect to hear an immediate report of any damage found when you return it. You also expect the examination for damage to be part of the rent-and-return process. The complaint for this class action alleges that Turo, Inc. informs customers of damage days after a vehicle is returned and charges them “appraisal” and “processing” fees for discovering it.

Turo Vehicle Damage Appraisal and Processing Fees Complaint
Tags: Additional charges in breach of contract, Fraud