Voice Print

Vanguard Marketing Voice Prints to Determine Truth California Class Action

Vanguard Marketing Corporation, the complaint for this class action alleges, uses a system that “combines audio, voice, and artificial intelligence technologies” to determine whether callers are making true or false statements. The complaint alleges that this practice violates the California Invasion of Privacy Act (CIPA), particularly its provisions about the recording or examination of California  Read more

JPMorgan, Nuance No-Consent Voice Print Use California CIPA Class Action

The class for this action is all residents of California who had their voice prints or other elements of their conversations recorded by Microsoft and Nuance using Gatekeeper. A subclass has also been defined, for those in the above class whose voice prints or other elements of their conversations were recorded in the course of  Read more

Fidelity Voice Prints for Identity and Truth California Class Action

Fidelity Brokerage Services, LLC uses a system to examine the voices of those who call it, the complaint for this class action alleges, to validate their identities and to determine whether the callers are telling the truth or not. But the complaint alleges that Fidelity does not get the customers’ express written consent for this  Read more

TD Bank Voice Prints for Identity and Truth California Class Action

TD Bank, NA examines the voices of customers who call it, the complaint for this class action alleges, and uses them to validate their identities and to determine whether the person is telling the truth or not. The bank claims that customers can enroll in this TD Voiceprint program, but the complaint alleges that it  Read more