Recording Calls Without Consent

Twilio Recorded Call and Text Settlement

Twilio, Inc., a cloud communications service company, is settling a call- and text-recording class action for $10 million. Twilio provides cloud communications services, including for customers Handy, Homejoy, and Trulia. The complaint alleged that the company violated the California Invasion of Privacy Act (CIPA) by intercepting and recording calls and text messages for Handy and  Read more

Sequium Asset Solutions Unauthorized Call Recording California Class Action

California passed its California Invasion of Privacy Act (CIPA) as long ago as 1967. The complaint for this class action brings suit under this law alleging that Sequium Asset Solutions, LLC recorded telephone conversations with consumers without authorization or permission from the consumers.   Read more

S’Well Bottle California Call Recording Settlement

Can’t Live Without It, LLC does business as S’Well Bottle. The company is now settling a class action alleging that it violated California privacy laws by recording calls consumers made to its toll-free phone numbers without the consumers’ consent.  Read more

PF Chang, Pei Wei Asian Diner Call Recording California Settlement

PF Chang’s China Bistro, Inc. and Pei Wei Asian Diner are settling a class action alleging the company violated California privacy laws by recording consumer calls to its toll-free number without the consumer’s permission.   Read more

Medicredit California Cell Phone Call Recording Settlement

Medicredit, Inc. and the Outsource Group, Inc. are setting aside $5 million to settle a class action alleging violations of California privacy laws. The complaint alleges (a) that Medicredit recorded calls to consumer cell phones without the consent of the cell phone owners and (b) that the Outsource Group is responsible for Medicredit’s actions.  Read more

SquareTrade Call Recording Violated California Privacy Law Class Action

When plaintiff Tuan Nguyen spoke to SquareTrade, Inc. on the telephone, she had no idea that the call was being recorded. According to the complaint for this class action, that recording was a violation of the California Invasion of Privacy Act (CIPA), which requires the permission of all parties before recording cell phone calls.   Read more

Purity Products International California Call Recording Class Action

California is more proactive than most states in protecting its citizens’ privacy, partly through its Invasion of Privacy Act (CIPA). The complaint for this class action alleges that Purity Products International violated that law when it recorded a call placed to it by plaintiff Richard Wuest. Wuest called Purity to order one of its products  Read more

Sunrise Credit California Invasion of Privacy Act Cell Phone Call Recording Class Action

California’s Invasion of Privacy Act (CIPA) was passed fifty years ago and amended in 1992 to add the recording of cell phone calls to its privacy concerns. Plaintiff Florence Morris alleges that Sunrise Credit Services violated this law when it recorded four calls to her cell phone without giving her notice or getting her consent.  Read more

Sterling Jewelers Unlawful Cell Phone Call Recording California Class Action

According to the complaint for this class action, plaintiff Yvonne Madrid received a call from Sterling Jewelers on her cell phone on April 13, 2017. The complaint alleges that at no point did the company representative announce that the call was being recorded or ask Madrid if she consented to the recording. Yet at the  Read more

California Call Recording Invasion of Privacy Investigation

An increasing number of companies are recording calls without providing warnings or notice. The California Invasion of Privacy Act (CIPA) forbids wiretapping into, eavesdropping on, or recording any confidential communication without the consent of all parties. If you live in California, called a toll-free number, and did not receive a warning about call recording, and  Read more