Processing or Pay-to-Pay Fees
Santander Convenience Fee Settlement
Santander Consumer USA, Inc. choosing to resolve a class action alleging it violated the Texas Debt Collection Act by charging customers improper fees. The complaint alleged it charged customers a convenience fee, or pay-to-pay fee, when they paid their car loans by telephone, IVR, or the Internet. Read more
RoundPoint Mortgage Pay-to-Pay Fee Settlement
This settlement resolves a class action alleging RoundPoint Mortgage charged borrowers pay-to-pay fees for making mortgage payments by telephone or IVR. The complaint claimed that RoundPoint’s charging of these fees violated the Fair Debt Collection Practices Act, state debt collection laws, and the terms of the borrowers’ loan agreements. Read more
Caliber Home Loans Pay-to-Pay Fee Settlement
Caliber Home Loans, Inc. is settling three class actions alleging it charges borrowers pay-to-pay fees to make mortgage payments. The complaint alleged the company charged borrowers fees to make online, telephone, or IVR payments, and that this violates the Fair Debt Collection Practices Act (FDCPA) and breaches borrowers’ loan agreements. Read more
PNC Pay-to-Pay Fees California Settlement
This settlement resolves a California class action against PNC Financial Services Group, Inc. The complaint claimed that PNC charged pay-to-pay fees for borrowers to pay their mortgages on residential properties in California, by telephone, by IVR, or online. It alleged that these fees violated California’s Rosenthal Act and its Unfair Competition Law. Read more
Freedom Mortgage Convenience Payments Settlement
Freedom Mortgage Corporation is settling class actions filed against it in Texas and California that claim it charged borrowers “convenience fees” for making mortgage payments online or over the phone, including through interactive voice response systems. The complaint alleged that the fees violated state debt collection laws and breached the terms of mortgage agreements. Read more
PHH Mortgage of Pay-to-Pay Fees West Virginia Class Action
This class action bring suit against PHH Mortgage Corporation from improperly profiting from homeowners whose mortgages it services by charging illegal processing fees, or “pay-to-pay” fees, for mortgage payments made by telephone or online. The complaint alleges this violates the West Virginia Consumer Credit and Protection Act (CCPA), the state’s debt collection law, and the Read more
Ally Financial Auto Loan Collection Pay-to-Pay Fee Class Action
This class action involves an auto loan serviced by Ally Financial, Inc. and a pay-to-pay charge it applied to borrower payments. The complaint alleges that the fee was excessive and not permitted under the Retail Installment Sales Contract (RISC) governing the loan. Read more
M&T Bank Pay-to-Pay Fees Settlement
M&T Bank will be paying $3.325 million to settle a class action alleging that it unfairly charged borrowers pay-to-pay fees for making mortgage payments online. The complaint alleged that these fees violated the Fair Debt Collection Practices Act, the Rosenthal Fair Debt Collection Practices Act, and the terms of the borrowers’ mortgage loan agreements. Read more
Rushmore Loan Management Excessive Pay-to-Pay Fees Class Action
Rushmore Loan Management Services, LLC services home mortgages. But the complaint for this class action alleges that it violates California’s Rosenthal Fair Debt Collection Practices Act (RFDCPA) and the terms of mortgages by charging processing fees when customers make their monthly payments by telephone. These pay-to-pay fees amount to $5 when homeowners use the automated Read more
MegaStar Mortgage Loans Pay-to-Pay Fees California Class Action
MegaStar Financial Corp. services mortgages. But the complaint for this class action alleges that they “impermissibly profit” off homeowners “by charging and collecting illegal payment processing fees when borrowers make their monthly mortgage payments by telephone or online…” These are known as pay-to-pay fees, and the complaint claims they violate debt collection laws and breaches Read more