Deceptive Business Practices

Fry’s Electronics Refusal to Honor Advertised Warranty Class Action

Fry’s Electronics advertised the sale of computer graphics cards with warranties, but the complaint for this class action questions whether it intended to honor the warranties. Ramos bought an open-box graphics card for which Fry’s claimed it would honor the manufacturer’s warranty, but when the card malfunctioned, Fry’s refused to replace the card or refund  Read more

Navient and Studebt FFELP Student Loan Class Action

If a student loan company Navient Solutions does not tell a borrower of all options available, is it contributing to the predatory schemes of another company that then takes advantage of that borrower? That’s what the complaint for this class action alleges in bringing suit against both Navient Solutions, formerly known as Sallie Mae, and  Read more

Reservations.com Hidden Booking Fee and Inability to Cancel Class Action

Plaintiff Michael Marko called Reservations.com and booked three hotel rooms in Paducah, Kentucky for December 8-10, 2016. According to the complaint, he gave Reservations.com a payment method and they made the reservation, but he never received a confirmation or receipt. He had no idea, he claims, that he had been charged a $14.99 fee for  Read more

AmeriGas Propane Fuel Recovery Fees Settlement

AmeriGas has decided to settle a class action alleging that it violated Florida’s Deceptive and Unfair Trade Practices Act in the way it charged fuel recovery fee. The complaint claimed that the fee is deceptive because it does not bear a relationship to AmeriGas’s real fuel costs.   Read more

Motorola Phone and Smart Watch Warranty Settlement

This settlement resolves a class action alleging that Motorola failed to live up to its obligations in providing warranty services. It claimed that the company was liable for breach of warranty, unjust enrichment, and violation of a number of states’ consumer protection laws.   Read more

Herbalife Live Events and Testimonials RICO and Misrepresentation Class Action

Herbalife has a system which it touts as a way to success: sell its products, recruit others to do the same, and attend its live events. The complaint quotes a speaker as saying, “If you go to all the events, you qualify for everything—you will get rich.” According to the complaint, the events consist primarily  Read more

LensCrafters “More Precise” Accufit Claims New York Class Action

LensCrafters offers what it calls its Accufit® Digital Measurement System, which it claims can more accurately measure the pupillary distance (PD) between a customer’s eyes, so that it can more accurately locate the optical centers of the eyeglasses it makes for customers. The company claims that this allows it to create prescription glasses with “a  Read more

CardConnect Deceptive Credit Card Processing and Unauthorized Fees Class Action

Most merchants nowadays must accept credit cards, but the merchant services payment system is complex. The complaint alleges that CardConnect takes advantage of the complexity of the system and employs deceptive means so that merchants end up paying more than they thought. The complaint alleges, for example, that CardConnect negotiates an agreement with the merchant  Read more

Advanced Tech Support Computer “Repair” Scam FTC Judgment

This judgment resolves an FTC and State of Florida action against Inbound Call Experts, doing business as Advanced Tech Support. Previously, defendants Cashier Myricks, PC Cleaner, Inc., and others settled with the FTC. The complaint alleges that Myricks, PC Cleaner, and others offered “free trial” software to consumers that purportedly would enhance their computers’ performance.  Read more

AT&T Mobile Unfair and Monopolistic Phone Device Practices Class Action

In this pro se case, Plaintiff Roy A. Day claims that he bought a Nokia 1520 mobile device on June 7, 2014 and that he was told that AT&T Mobile had exclusive rights to provide services to that model of phone. He claims to have followed AT&T’s instructions to have the phone unlocked, but that  Read more