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Sunrise Senior Living Inadequate Staffing for Proper Care California Class Action

People trust assisted living facilities to provide all the care needed for their older relatives—certainly all the care they pay for. But the complaint for this class action alleges that Sunrise Senior Living, LLC simply does not employ enough staff members to adequately care for its residents.

The class for this action is all similarly situated persons who reside or resided at one of the California assisted-living facilities owned or operated by Sunrise, under the Sunrise name, who contracted for and paid Sunrise to perform services, from June 27, 2013 through the present. 

Those who place their relatives in the care of Sunrise sign Sunrise’s admission agreements. In the agreements, Sunrise promises that residents will be assessed as to the level of care they need and that that assessment will be turned into a score to determine the daily charges for the resident.  

The complaint quotes the Frequently Asked Questions of Sunrise’s website, in answer to the question, “What is your staff to resident ratio?” “Our staffing ratio is variable and adjusted constantly based on the needs of our residents at each community. Every resident’s Individualized Service Plan (ISP) outlines the type of care they need, which is deliver by a team of Designated Care Managers who learn each resident’s likes, dislikes, and preferences, helping to anticipate a resident’s needs before they arise.”

However, the complaint alleges that Sunrise does not staff its facilities with the number of staff needed according to the aggregate of the assessments. The complaint claims that this results in residents not getting the care they need. 

The complaint gives the example of one resident, Carlos Heredia: Roughly six weeks after admission, his wife and daughter began noticing problems from lack of care. 

  • During a visit, they heard a patient yelling  for help over and over for fifteen to twenty minutes.
  • Heredia fell and injured himself badly enough to need stitches in his face. This happened apparently because staff did not respond to his call pendant and he tried to transfer alone from his bed to his wheelchair.
  • Heredia’s blood pressure was not being taken as frequently as promised. 
  • Staff were not responding to his calls to be taken to the restroom, which made him uncomfortable. His daughter noticed that on one occasion when she was there, staff did not respond to his call pendant for two hours. 
  • Heredia fell another six times in trying to move himself when staff did not answer his calls.
  • Heredia nearly died from receiving an incorrect medication. 

Two other plaintiffs also complain about insufficient care for their relatives in this case.

The complaint claims violations of the California Consumers Legal Remedies Act and for elder financial abuse, among other things. 

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Sunrise Senior Living Inadequate Staffing for Proper Care California Complaint

February 23, 2018

People trust assisted living facilities to provide all the care needed for their older relatives—certainly all the care they pay for. But the complaint for this class action alleges that Sunrise Senior Living, LLC simply does not employ enough staff members to adequately care for its residents.

sunrise_senior_living_compl.pdf

Case Event History

Sunrise Senior Living Inadequate Staffing for Proper Care California Complaint

February 23, 2018

People trust assisted living facilities to provide all the care needed for their older relatives—certainly all the care they pay for. But the complaint for this class action alleges that Sunrise Senior Living, LLC simply does not employ enough staff members to adequately care for its residents.

sunrise_senior_living_compl.pdf
Tags: Assisted Living or Senior Care, Seniors or Elderly, Understaffing/Insufficient Care