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Suddenlink Poor Services and No Payments Arkansas Class Action

This class action is brought by the city of Gurdon, Arkansas against Altice, Inc., which does business as Suddenlink Communications. The company’s website presents it as one of the largest broadband and video services providers in the US, but the complaint alleges it is not registered to do business in Arkansas and that it provides poor services.

The class for this action is Arkansas cities where Suddenlink has a franchise areement to provide services to the respective residents of those cities.

Suddenlink offers cable TV and Internet and telephone services. The complaint claims, “In venues where Suddenlink has various franchise rights, customers often have little or no alternative sources for the services which are offered” by Suddenlink.

Over the past three years, the Better Business Bureau has received almost 16,000 complaints against the company, the complaint alleges, for things such as service problems, price increases and lack of customer service.”

Suddenlink has also been contacted by the North Carolina Attorney General’s office about its problems in that state, including, the complaint says, “excessive pricing for service, poor communication, poor customer service, excessive wait times for customers who attempt to contact the company, no local office or ability for customers to speak to company representatives and the company’s general lack of caring about customers.”

A West Virginia official has reported complaints about “Suddenlink’s inadequate [I]nternet delivery and poor customer service[.]”

Arkansas customers report difficulty reaching anyone they can talk to at Suddenlink about billing or other concerns. The complaint claims, “Prior to 2020, Suddenlink operated several retail offices in various cities around Arkansas. Recently, Suddenlink closed almost all of these offices.”

Suddenlink’s bills claim that the “franchising authority” for its Gurdon services is the Office of the Mayor. But the complaint alleges that the company does not have any franchising agreement with the Mayor’s office and none with the Arkansas Secretary of State.

Suddenlink is required to pay a 5% fee of its gross revenue to Gurdon for use of public rights of way in providing services. But the complaint alleges, “Based on good faith knowledge and belief, Suddenlink has failed to properly pay the required fee[.]” It admits, “At various times, Suddenlink has made a single, annual payment to the City of Gurdon on or around the end of January. Suddenlink has not provided evidence to demonstrate the basis for how this payment was calculated. The amount of this payment has decreased in recent years.”

However, the complaint also charges that amounts charged to customers have increased in 2020, which raise the amount of gross revenue to the company.

As a video services provider, Suddenlink is required to provide certain services and meet certain standards. For example, the telephone answer time for a Suddenlink customer representative, including wait time, should not exceed thirty seconds. But the complaint charges that Suddenlink has not met these standards.

Article Type: Lawsuit
Topic: Utilities

Most Recent Case Event

Suddenlink Poor Services and No Payments Arkansas Complaint

March 29, 2021

This class action is brought by the city of Gurdon, Arkansas against Altice, Inc., which does business as Suddenlink Communications. The company’s website presents it as one of the largest broadband and video services providers in the US, but the complaint alleges it is not registered to do business in Arkansas and that it provides poor services.

Suddenlink Poor Services and No Payments Arkansas Complaint

Case Event History

Suddenlink Poor Services and No Payments Arkansas Complaint

March 29, 2021

This class action is brought by the city of Gurdon, Arkansas against Altice, Inc., which does business as Suddenlink Communications. The company’s website presents it as one of the largest broadband and video services providers in the US, but the complaint alleges it is not registered to do business in Arkansas and that it provides poor services.

Suddenlink Poor Services and No Payments Arkansas Complaint
Tags: Inadequate Service, Nonpayment of Fees, Telecommunications