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Streamlabs Unwitting Sign-Ups for Auto-Renewal Subscriptions Class Action

Is a donation accompanied by a GIF enough to get you signed up to an automatically renewing subscription for Streamlabs Pro? The complaint for this class action alleges that this is so, and that Streamlabs, LLC is signing up people who never so much as expressed interest in having a subscription to its software.

The class for this action is all persons in the US who Streamlabs charged when the persons were unwittingly enrolled in a Streamlabs Pro subscription that automatically renewed and charged them each month.

The complaint describes Streamlabs as “a company that offers live streaming software than enables video streamers to broadcast their live stream on platforms such as YouTube and Twitch…” Streamlabs also helps streamers earn money on their broadcasts by taking donations from viewers via payment processing companies like PayPal.

However, according to the complaint, the company doesn’t just make money from legitimate, willing subscribers who want to use its software. The complaint alleges, “Consumers across the country often get unknowingly signed up for [a] Streamlabs Pro auto-renewal subscription when they donate to streamers through Streamlabs and add a GIF or effect to that one-time donation.”

The ability to add a GIF or effect to donations is a privilege only enjoyed by Streamlabs Pro subscribers, the complaint claims. However, instead of simply telling consumers this and inviting them to join, the complaint alleges, they are given smaller-font notices in ambiguous language: “You will be charged $5.99 per month by joining Streamlabs Pro, which allows you to add special effects and other features to your alerts. Click here for more information.”

According to the complaint, the notations do not say anything about renewing monthly subscriptions and repeated charges, and consumers are not asked specifically to consent to the automatic renewals.

This is what happened to Zara Leventhal, the plaintiff in this case, the complaint alleges: “In August 2020, [Leventhal] donated $5.00 to a streamer through Streamlabs and added a GIF or an effect to emphasize her donation alert. However, she was not made aware by [Streamlabs] that by adding a GIF or an effect to her one-time donation she was subscribing to Streamlabs Pro and that the subscription automatically renews on a monthly basis until it is cancelled.”

When Leventhal finally noticed the outflow of money, the complaint alleges, she had already been charged $59.90. According to the complaint, she was unable to find a way to cancel the subscription. When she contacted Streamlabs, the complaint claims, they cancelled the subscription for her but refused to refund the money they’d already charged her over the past ten months.

The complaint cites discussion threads on Reddit with titles like, “Streamlabs Charged [M]e?,” “Streamlabs Pro Subscription Warning,” or “Charged 5.99$ without Consent on Streamlabs” as well as negative postings on the same subject on Twitter and YouTube.

The complaint alleges that Streamlabs’s actions violate the California Consumer Legal Remedies Act and the California Unfair Competition Law.

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Streamlabs Unwitting Sign-Ups for Auto-Renewal Subscriptions Complaint

March 2, 2022

Is a donation accompanied by a GIF enough to get you signed up to an automatically renewing subscription for Streamlabs Pro? The complaint for this class action alleges that this is so, and that Streamlabs, LLC is signing up people who never so much as expressed interest in having a subscription to its software.

Streamlabs Unwitting Sign-Ups for Auto-Renewal Subscriptions Complaint

Case Event History

Streamlabs Unwitting Sign-Ups for Auto-Renewal Subscriptions Complaint

March 2, 2022

Is a donation accompanied by a GIF enough to get you signed up to an automatically renewing subscription for Streamlabs Pro? The complaint for this class action alleges that this is so, and that Streamlabs, LLC is signing up people who never so much as expressed interest in having a subscription to its software.

Streamlabs Unwitting Sign-Ups for Auto-Renewal Subscriptions Complaint
Tags: Automatic Subscription Renewal or Continuous Service Agreement, Deceptive Advertising, Unfair Business Practices