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Staples Reward Program Class Action Lawsuit

            This lawsuit claims that Staples engaged in a deceptive scheme where it purported to offer and provide to members Rewards Points for purchases made during the calendar quarter.  The points were supposed to be a certain percentage of the consumer’s purchases that quarter, but in fact, members received credit in amounts far less than the represented percentage of their purchase amount.

            One plaintiff in this lawsuit is a resident of New York State.  On February 20, 2013, he purchased two Lysol sanitizing wipes at $3.99 each and one Poland Spring water at $4.99.  During this transaction, he also redeemed a $1.50 coupon for the Poland Spring water.  This coupon was to be specifically applied to the purchase of the water and nothing else.  In the Rewards Program, the Poland Spring water constituted a non-qualifying purchase and the plaintiff received zero rewards points as a result.  In total, he should have received $7.98 in rewards points for two cases of sanitizing wipes.  To the plaintiff’s surprise, after logging into his Rewards Program account on Staple’s website, he learned that he had only received $7.02 in rewards points for this transaction.  Upon further investigation, he discovered that Staples deceptively applied the $1.50 coupon on a pro rata basis across all three purchases, despite its applicability to only the non-qualifying purchase.  Staples applied $0.96 of the $1.50 water coupon to the Lysol wipes, and only $0.54 to the water.

            Thus, Staples engaged in, and continues to engage in, an egregious misleading and deceptive practice designed to take advantage of its members. The Staples Rewards Program and Conditions that were in effect when Plaintiff made his purchase states that, “Members’ accounts will receive credit for Qualifying Purchases . . . made during the applicable calendar quarter if the Reward minimum . . . is met. Qualifying Purchase Amount is the amount paid at checkout after application of all promotions, coupons and Rewards redemption.”  It is simply unfair and deceptive to apply coupons redeemable only for non-qualifying purchases under the Program on a pro rata basis across all purchases made in the same transaction.  In this situation, coupons should only be applied to the product intended to ensure the maximum amount of rewards points are given.  Indeed, Defendant’s sale receipts conceal this practice and apply coupons only to a single item, the item for which the coupon applies. This practice violates statutory and common law.

            Based on the facts of the case, the plaintiffs in this lawsuit allege that Staples violated the Massachusetts Regulation of Business Practice and Consumer Protection Act, breached their contract, and breached the implied covenant of good faith and fair dealing.

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Staples Reward Program Complaint

December 6, 2016

This complaint claims that Staples's Rewards Program unfairly calculated the number of rewards points consumers should receive quartlerly to the consumers' detriment.

staples_reward_program_complaint.pdf

Case Event History

Staples Reward Program Complaint

December 6, 2016

This complaint claims that Staples's Rewards Program unfairly calculated the number of rewards points consumers should receive quartlerly to the consumers' detriment.

staples_reward_program_complaint.pdf
Tags: Rewards Program, Unfair Services