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Southwest Airlines Refunds for Thousands of Cancellations Class Action

Between Friday, December 23, and Wednesday, December 28, 2022, Southwest Airlines Co. cancelled more than 14,500 of its flights, claiming a weather-related issue. Unfortunately for all those who did not get to their destinations in this heavy-travel season, the complaint alleges that Southwest has not been providing refunds for these cancelled flights.

The class for this action is all persons in the US who bought tickets for a Southwest Airlines flight scheduled to operate between December 24, 2022 and the date the class is certified in this case, whose flights were canceled by Southwest, and who were not given a refund and reimbursed for incurred expenses as a result of the cancellation.

Since 2003, Southwest has been the country’s largest domestic carrier according to the number of domestic originating passengers boarded, the complaint alleges, flying some 130 million people each year among 102 US destinations as well as others in ten different countries. The complaint alleges, “Southwest does not sell airline tickets on any third-party global distribution platform, requiring all customers to purchase [tickets] directly from Southwest…”

While Southwest blamed a weather-related issue for the thousands of cancelled thousands of flights, , the complaint alleges, “Southwest CEO Bob Jordan confirmed the airline needed to upgrade its legacy systems. The Department of Transportation also confirmed that the cancellations came about as a result of Southwest’s decision and actions.”

The complaint quotes Southwest’s Contract of Carriage as saying, “In the event Carrier cancels or fails to operate any flight according to Carrier’s published schedule, or changes the schedule of any flight, Carrier will, at the request of a Passenger with a confirmed Ticket on such flight, take on the following actions…” The actions include “Transport the Passenger at no additional charge on Carrier’s next flight(s) on which space is available to the Passenger’s intended destination…” or “Refund the unused portion of the Passenger’s fare..”

According to the complaint, however, refunds were not promptly issued: “Southwest’s response to the internally created crisis was to suggest customers could submit receipts for flight cancellations from December 24, 2022 through January 2, 2023 for consideration reimbursement.”

The plaintiff in this case, Eric F. Capdeville, was one of the passengers whose flights were cancelled. He claims he had booked flights for himself and his daughter from New Orleans, Louisiana to Portland, Oregon, with a connecting flight through Phoenix, Arizona. On December 27, 2022, their first day of travel, he alleges, Southwest cancelled their flight, meaning that they lost the reservations they had made in Portland without reimbursement.

Capdeville and his daughter were not offered transportation on another flight, the complaint alleges, nor were they given refunds; instead, the complaint claims they were only offered a credit to use on a future booking.

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Southwest Airlines Refunds for Thousands of Cancellations Complaint

December 30, 2022

Between Friday, December 23, and Wednesday, December 28, 2022, Southwest Airlines Co. cancelled more than 14,500 of its flights, claiming a weather-related issue. Unfortunately for all those who did not get to their destinations in this heavy-travel season, the complaint alleges that Southwest has not been providing refunds for these cancelled flights.

Southwest Airlines Refunds for Thousands of Cancellations Complaint

Case Event History

Southwest Airlines Refunds for Thousands of Cancellations Complaint

December 30, 2022

Between Friday, December 23, and Wednesday, December 28, 2022, Southwest Airlines Co. cancelled more than 14,500 of its flights, claiming a weather-related issue. Unfortunately for all those who did not get to their destinations in this heavy-travel season, the complaint alleges that Southwest has not been providing refunds for these cancelled flights.

Southwest Airlines Refunds for Thousands of Cancellations Complaint
Tags: Airline TIckets, Breach of Contract, Failure To Pay For Refund