Snap Finance Persistent Wrong-Number Cell Calls TCPA Class Action

Would you like a company placing sixty calls to your cell phone in less than three months? The complaint for this class action alleges that that’s what Snap Finance, LLC did to at least one consumer this past winter, without first getting her permission to place any calls at all to her—despite the regulations on telemarketing under the Telephone Consumer Protection Act (TCPA).

The class for this action is all persons in the US who are not current or former Snap Finance accountholders (1) to whose cell phones (2) Snap Finance placed or caused to be placed a call (3) using an automatic dialing system or an artificial or prerecorded voice, (4) between February 27, 2016 and the date of class certification in this case.

Under the TCPA, it is not lawful for businesses to place calls to consumer cell phones, using automatic telephone dialing systems or artificial or prerecorded voices, unless they have the consumers’ prior express written consent to receive such calls.

In this case, Snap Finance allegedly began placing calls to plaintiff Brandi Wesley’s cell phone sometime in 2019. Between November 6, 2019 and January 27, 2020, the complaint alleges the company placed at least sixty calls to her.

According to the complaint, when Wesley answered the calls, she heard a prerecorded message or artificial voice that did not allow her to connect to a human being but asked her to call back.

During the time these messages were coming in, Snap Finance left at least eight messages for Wesley that used an artificial or prerecorded voice.

One of the messages began, “This is an important message from Snap Finance. Please give us a call as soon as you receive this message…”

The complaint alleges that each of the calls was meant for someone else entirely. Wesley is not a customer of Snap Finance, does not have a business relationship with it, and did not give her number to it. In fact, when Wesley did place a return call to Snap, the representative she spoke to told her it looked like they had her telephone number on file for someone else. Wesley does not know this other person.

Even after this, the complaint says, Snap made at least one other call to Wesley’s cell phone, and sent her at least one text message, on or around February 26, 2020, directed at someone named “Derrick.”

The complaint also quotes from online postings complaining about wrong-number calls from Snap, indicating that Wesley was not the only wrong-party recipient of its calls.

Article Type: Lawsuit
Topic: Privacy

Most Recent Case Event

Snap Finance Persistent Wrong-Number Cell Calls TCPA Complaint

March 6, 2020

Would you like a company placing sixty calls to your cell phone in less than three months? The complaint for this class action alleges that that’s what Snap Finance, LLC did to at least one consumer this past winter, without first getting her permission to place any calls at all to her—despite the regulations on telemarketing under the Telephone Consumer Protection Act (TCPA).

Snap Finance Persistent Wrong-Number Cell Calls TCPA Complaint

Case Event History

Snap Finance Persistent Wrong-Number Cell Calls TCPA Complaint

March 6, 2020

Would you like a company placing sixty calls to your cell phone in less than three months? The complaint for this class action alleges that that’s what Snap Finance, LLC did to at least one consumer this past winter, without first getting her permission to place any calls at all to her—despite the regulations on telemarketing under the Telephone Consumer Protection Act (TCPA).

Snap Finance Persistent Wrong-Number Cell Calls TCPA Complaint
Tags: TCPA, Unsolicited Cell Phone Calls, Use of artificial or pre-recorded voice