Showtime Defective Live Stream of Mayweather Fight California Class Action

Plaintiff Phillip Garcia is a boxing fan. According to the complaint for this class action, while he was growing up, he boxed at Gleason’s Gym in Brooklyn, and watches boxing and mixed martial arts on a weekly basis. He was excited at the prospect of the fights in the Showtime pay-per-view (PPV) event on August 26, 2017, the complaint says, and a few hours before it began, he paid $99.95 plus tax to watch it. Unfortunately, it seems that those presenting the program were not as ready as he was.

The class for this action is all consumers who purchased the live stream of the PPV fight in California and who did not receive a refund.

The event was billed as a twelve-round “superfight” between Floyd Mayweather and Conor McGregor, along with three additional fights. Viewers could see it through cable TV and satellite providers or through apps via the Internet using live online streaming. This class action involves the live online streaming.

According to the complaint, because of high traffic, Garcia and many others were unable to access the event until several rounds into the first fight. The live streaming continued to suffer interruptions, so that Garcia was unable to see the full event, and the main event was delayed for fifty minutes.

The complaint holds responsible Showtime, Milliam Morris Endeavor Entertainment, WME, and Ultimate Fighting Championship. Mayweather had already appeared in the three biggest PPV fights in history, with up to 4.6 million PPV buys, and McGregor was the biggest star for the UFC’s mixed martial arts fighting, with up to 1.65 million buys. The complaint claims that the audience for the event was projected to be record-setting, but that the defendants did not prepare with enough bandwidth to accommodate that large an audience. 

The complaint claims that hundreds of complaints appeared in online forums, beginning around the start of the event, saying that people could not get access, from any of variety of different devices. UFC acknowledged the defective system on Twitter and Showtime posted a message saying, “Due to high demand, we have reports of scattered outages from various cable and satellite provides [sic] and the online offering….” According to the complaint, though, consumers continued to receive error messages and to get dropped from the live stream periodically.

The complaint claims that Showtime has admitted its system was defective and offered full refunds, but only to customers who bought the event through Showtime; those like Garcia, who bought it through one of Showtime’s authorized sellers, such as Microsoft or UFC, have not been given refunds. The complaint claims that the defendants violated various California consumer protection laws and that all those who purchased the event should receive refunds. 

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Showtime Defective Live Stream of Mayweather Fight California Complaint

September 6, 2017

The Showtime pay-per-view (PPV) event on August 26, 2017 was billed as a “superfight” between Floyd Mayweather and Conor McGregor, along with three additional fights. Viewers could see it through cable TV and satellite providers or through apps using live online streaming. However, according to the complaint, because of high traffic, many with the live streaming were unable to access the event until several rounds into the first fight, and they continued to receive error messages and to get dropped from the live stream periodically. The complaint claims that the defendants did not prepare with enough bandwidth to accommodate the expected audience. Showtime has offered refunds, but only to customers who bought the event through Showtime. The complaint claims that the defendants violated various California consumer protection laws and that all those who purchased the event should receive refunds. 

showtime_defective_live_stream_complaint.pdf

Case Event History

Showtime Defective Live Stream of Mayweather Fight California Complaint

September 6, 2017

The Showtime pay-per-view (PPV) event on August 26, 2017 was billed as a “superfight” between Floyd Mayweather and Conor McGregor, along with three additional fights. Viewers could see it through cable TV and satellite providers or through apps using live online streaming. However, according to the complaint, because of high traffic, many with the live streaming were unable to access the event until several rounds into the first fight, and they continued to receive error messages and to get dropped from the live stream periodically. The complaint claims that the defendants did not prepare with enough bandwidth to accommodate the expected audience. Showtime has offered refunds, but only to customers who bought the event through Showtime. The complaint claims that the defendants violated various California consumer protection laws and that all those who purchased the event should receive refunds. 

showtime_defective_live_stream_complaint.pdf
Tags: Entertainment, Event Tickets