Uber Wait Time Charges Disability Discrimination Settlement

Settlement Structure: Claims Made

Active: Open

Case Summary:

Uber Technologies, Inc. is settling a lawsuit brought against it by the US Department of Justice alleging that the company had violated the Americans with Disabilities Act (ADA). The complaint alleged that Uber had charged a waiting time fee to customers who needed more time to board a car because of a disability.

Docket Number:


Company: Uber

Filing Deadline: April 24, 2023

Proof of Purchase:

You do not have to provide proof, but you will need to supply the email address associated with your Uber account. You may submit your information in any one of three ways: (1) electronically, by signing a release at the settlement website, (2) if you received a notice by email, signing the release and sending it in by email, or (3) also if you received a notice by email, sending it to Uber by postal mail.


You may be eligible if, on or before May 12, 2022, you opted into Uber’s program for waiving wait time fees for customers with disabilities.

Typical Settlement Amount:

Payment of double the amount of the wait fees you were previously charged. Uber also began a Waiver Program in November 2021, so that those with active rider accounts can self-certify that they (or someone they travel with often) are disabled, and that the disability affects their (or their companion’s) ability to board a vehicle promptly at the start of the trip, so that Uber will waive future wait time fees.

Total Settlement Amount: $2,238,500

Class Representative Proposed Incentive Fee:


Law Firm:
US Department of Justice

Claim Form: Wait Time Fee Settlement Claim Form

Case Name: United States of America v. Uber Technologies, Inc.

Settlement Website: Wait Time Fee Settlement Website

Claims Administrator:
Rust Consulting, Inc.

Claims Administrator Contact Information:

Uber Technologies, Inc. – 7709
C/o Rust Consulting
P.O. Box 2599
Faribault, MN 55021-9599

Tags: Americans with Disabilities Act, Civil Rights, Disability Discrimination