Symantec and Digital River Class Action Settlement

Settlement Structure: Claims Made

Active: Closed

Closed Settlement Statement:

According to court documents, the claim submission deadline has passed. Please contact the claims administrator if you have any questions.

Case Summary:

This class action alleges that Digital River and Symantec violated consumer protection laws and common law by charging customers for Extended Download Service or Norton Download Insurance (the ability to re-download software they had purchased) without disclosing that free ways existed to re-download. 

Docket Number:


Company: Digital River

Filing Deadline: February 18, 2016

Class Period: January 24, 2005 to March 10, 2011

Objection Deadline: December 21, 2015

Exclusion Deadline: December 29, 2015

Final Approval Hearing: January 19, 2016

Proof of Purchase:

To file a claim, you must enter the personal ID number and confirmation number from the postcard or e-mail you received. If you do not have the postcard or e-mail or did not receive one, you may still affirm that you made the purchase but your claim will be subject to verification.


You may be eligible if you live in the US and purchased Extended Download Service (“EDS”) for Norton products or Norton Download Insurance (“NDI”) between January 24, 2005, and March 10, 2011. 

Typical Settlement Amount:

Up to $50 per EDS or NDI purchase; may be less depending on number of claims received

Total Settlement Amount: $60 million

Class Representative Proposed Incentive Fee:


Law Firms:
Cohen Milstein Sellers & Toll
Lockridge Grindal Nauen
McLaughlin & Stern
Wentz Law Firm

Claim Form: Khoday v. Symantec Corp. Claim Form

Case Name: Khoday v. Symantec Corp.

Settlement Website: www.DownloadInsuranceSettlement.com

Claims Administrator:
Garden City Group

Claims Administrator Contact Information:

Khoday v Symantec Corp.

c/o GCG

P.O. Box 10081

Dublin, OH 43017-6681


Tags: Deceptive Advertising, Internet Security, Unfair Services