Sprint Unauthorized SMS Charge Settlement

Settlement Structure: Claims Made

Active: Closed

Closed Settlement Statement:

According to court documents, the claim submission deadline has passed. Please contact the claims administrator if you have any questions.

Case Summary:

This matter alleges that Sprint charged customers for unauthorized third-party services from companies provided Premium SMS services like ringtones, wallpapers, and text message subscriptions to things like horoscopes and celebrity gossip.


Docket Number:


Company: Sprint

Filing Deadline: December 31, 2015

Class Period: July 1, 2010

Proof of Purchase:

No, but customers should have received a postcard, e-mail, or text message with a claim number. Only customers with claim numbers will be able to view the list of SMS charges to their account and designate those that were unauthorized while filing a claim.


You may be eligible if you were a Sprint account holder who paid for unauthorized third-party SMS services after July 1, 2010 and if you have not already received a credit for the charges.

  • Customers with Sprint postpaid accounts are eligible for full refunds of these charges.
  • Customers with Sprint prepaid accounts (Virgin Mobile, Boost Mobile, Sprint Prepaid, and Assurance Wireless) are eligible for a one-time refund of $7 for these charges.
Typical Settlement Amount:

Varies for postpaid customers; $7 for prepaid customers. Amounts may be less depending on the number of claims received. Current Sprint customers will receive refunds as credits to monthly bills or prepaid accounts; former Sprint customers will receive a check.

Total Settlement Amount: $50,000,000

Class Representative Proposed Incentive Fee:

Claim Form: Sprint Government Restitution Plan Claim Form

Case Name: Consumer Financial Protection Bureau v. Sprint Corporation

Settlement Website: Sprint Government Restitution Plan Website

Claims Administrator:
Kurtzman Carson Consultants

Claims Administrator Contact Information:

Sprint Government Restitution Plan Administrator

Kurtzman Carson Consultants

P.O. Box 43363

Providence, RI 02940-3363

Tags: Cell Phone Charges, Unfair Services