Santander Convenience Fee Settlement

Settlement Structure: Claims Made

Active: Open

Case Summary:

Santander Consumer USA, Inc. choosing to resolve a class action alleging it violated the Texas Debt Collection Act by charging customers improper fees. The complaint alleged it charged customers a convenience fee, or pay-to-pay fee, when they paid their car loans by telephone, IVR, or the Internet.

Docket Number:


Company: Santander Consumer USA Inc.

Filing Deadline: January 1, 2100

Class Period: January 13, 2016

Objection Deadline: August 29, 2022

Exclusion Deadline: August 29, 2022

Final Approval Hearing: October 13, 2022

Proof of Purchase:

You do not have to do anything to receive a payment.


You may be eligible if, at any time since January 13, 2016, (1) you had a Santander Consumer car loan with a Texas choice-of-law provision, and (2) you paid a fee to Santander Consumer for making a car loan payment by telephone, IVR, or the Internet.

Typical Settlement Amount:

Cash payment and credit repair. Payments will be made from the net settlement fund in proportion to the total dollar amount of convenience fees you paid in comparison to the amounts paid by other class members.

Total Settlement Amount: $800,000

Class Representative Proposed Incentive Fee:


Law Firm:
Carney Bates & Pulliam

Case Name: Wilson, et al. v. Santander Consumer USA Inc.

Settlement Website: Santander Convenience Fee Settlement Website

Claims Administrator:
JND Legal Administration

Claims Administrator Contact Information:

Frenzetta Wilson et al. v. Santander Consumer USA Inc.
c/o JND Legal Administration
P.O. Box 91451
Seattle, WA 98111

Tags: Loan-Related Unfair Practices, Processing or Pay-to-Pay Fees