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Motorola Phone and Smart Watch Warranty Settlement

Settlement Structure: Claims Made

Active: Closed

Closed Settlement Statement:

According to court documents, the claim submission deadline has passed. Please contact the claims administrator if you have any questions.

Case Summary:

This settlement resolves a class action alleging that Motorola failed to live up to its obligations in providing warranty services. It claimed that the company was liable for breach of warranty, unjust enrichment, and violation of a number of states’ consumer protection laws. 

Docket Number:

1:16-cv-04524 (N.D. Ill.)

Company: Motorola Mobility LLC

Filing Deadline: December 6, 2017

Class Period: November 1, 2012 to August 14, 2017

Objection Deadline: December 6, 2017

Exclusion Deadline: December 6, 2017

Final Approval Hearing: December 21, 2017

Proof of Purchase:

No, if you received a copy of the notice and have a valid claim form number; yes, if you did not receive a notice but still believe that you may be a class member.

Eligibility:

The settlement identifies two classes.

You may be a member of the Injunctive Relief Class if you were a person in the US who bought a Motorola cell phone or smart watch, between November 1, 2012 and August 14, 2017, and you submitted it for repairs under so that it qualified as a valid warranty claim.

You may be a member of the Damages Class if you were a person in the US who bought a Motorola cell phone or smart watch between, November 1, 2012 and August 14, 2017, you submitted it for repairs so that it qualified as a valid warranty claim, and you meet at least one of the following criteria:

  • You were charged and Advanced Exchange Program security deposit that was never released;
  • Motorola did not ship you a replacement device within ten days of receiving the Advanced Exchange Program fee;
  • Motorola did not ship you a repaired or replacement device within twenty days of Motorola’s receipt of the original device; or
  • You never received a repaired or replacement device and did not receive a refund.

Only members of the Damages Class will receive a monetary award. 

Typical Settlement Amount:

Varies. The Injunctive Class will not get monetary awards, but only injunctive relief, meaning that Motorola will stop doing certain things it’s been doing. The Damages Class will receive benefits based on the type of damages they suffered, including possibly (1) repayment of Advanced Exchange Program fees; (2) release of security deposits held; (3) a replacement device plus $20, or repayment of t

Total Settlement Amount: Unknown

Class Representative Proposed Incentive Fee:

TBD

Law Firms:
Girard Gibbs
Wexler Wallace

Claim Form: Lynch v. Motorola Class Action Settlement Claim Form

Case Name: Lynch et al. v. Motorola Mobility LLC and Lenovo (United States) Inc.

Settlement Website: Lynch v. Motorola Class Action Settlement Website

Claims Administrator:
Kurtzman Carson Consultants

Claims Administrator Contact Information:

KCC Class Action Services
P.O. Box 404000
Louisville, KY 40233-4000
info@MotorolaWarrantyClassAction.com
phone: 1-888-663-7191
fax: 866-860-8924

Tags: Deceptive Business Practices, Failure to Honor Terms of Warranty