iQor Contact Center Agents TimeQey Settlement

Settlement Structure: Claims Made

Active: Closed

Closed Settlement Statement:

According to court documents, the claim submission deadline has passed. Please contact the claims administrator if you have any questions.

Case Summary:

This settlement encompasses both a collective action under the Fair Labor Standards Act and a class action for violations of state laws of Arizona, California, Colorado, Minnesota, New York, North Carolina, Ohio, and South Carolina. The complaint alleged that iQor Holdings US, Inc. used a timekeeping system called TimeQey which resulted in contact center agents not being paid for all hours worked. 

Docket Number:


Company: iQor

Filing Deadline: January 1, 2100

Class Period: October 19, 2012 to December 31, 2014

Objection Deadline: April 10, 2019

Exclusion Deadline: April 10, 2019

Final Approval Hearing: April 26, 2019

Proof of Purchase:

No claim forms are required. Presumably company records will be used to determine class membership. If you do not receive a notice and believe you are a class member, contact the settlement administrator.


You may be eligible if you are a current or former iQor contact center agent who used TimeQey for timekeeping at work, at any time from October 19, 2012 to December 31, 2014. Eligibility dates differ for claims under state law in different states: 

  • Arizona: April 3, 2014 to December 31, 2014. 
  • California: February 21, 2013 to December 31, 2014. 
  • Colorado: April 3, 2012 to December 31, 2014 
  • Minnesota: January 21, 2012 to December 31, 2014. 
  • New York: April 3, 2009 to December 31, 2014. 
  • North Carolina: April 3, 2013 to December 31, 2014. 
  • Ohio: April 3, 2007 to December 31, 2014. 
  • South Carolina: April 3, 2012 to December 31, 2014
Typical Settlement Amount:

Varies; payment will depend on each individual’s hours worked.

Total Settlement Amount: $8,750,000

Class Representative Proposed Incentive Fee:


Law Firm:
Nichols Kaster PLLP

Case Name: Shoots v. iQor Holdings US, Inc.

Settlement Website: iQor Contact Center Agents TimeQey Settlement

Claims Administrator:
Angeion Group

Claims Administrator Contact Information:

Shoots v. iQor Settlement Administrator
1650 Arch Street, Suite 2210
Philadelphia, PA 19103

Tags: Employment Violations, Not Paid for All Hours Worked, Overtime Not Paid at Overtime Rates