Freedom Mortgage Convenience Payments Settlement

Settlement Structure: Claims Made

Active: Open

Case Summary:

Freedom Mortgage Corporation is settling class actions filed against it in Texas and California that claim it charged borrowers “convenience fees” for making mortgage payments online or over the phone, including through interactive voice response systems. The complaint alleged that the fees violated state debt collection laws and breached the terms of mortgage agreements.

Docket Number:


Company: Freedom Mortgage Corporation

Filing Deadline: January 1, 2100

Class Period: September 14, 2017 to August 3, 2021

Objection Deadline: November 17, 2021

Exclusion Deadline: November 17, 2021

Final Approval Hearing: December 17, 2021

Proof of Purchase:

You do not have to do anything to receive a payment.


You may be eligible if (1) you were a borrower in a residential mortgage loan on a property in the US where the loan was serviced by Freedom, and (2) you paid Freedom a fee for making a loan payment by telephone, IVR, or online, between September 14, 2017 and August 3, 2021.

Typical Settlement Amount:

Equal share of the net settlement fund.

Total Settlement Amount: $2,250,000

Class Representative Proposed Incentive Fee:


Law Firms:
Bailey & Glasser
Carney Bates & Pulliam

Claim Form: Freedom Mortgage Convenience Payments Settlement Payment Options

Case Name: Caldwell, et al. v. Freedom Mortgage Corporation

Settlement Website: Freedom Mortgage Convenience Payments Settlement Website

Claims Administrator:
Kroll Settlement Administration, LLC

Claims Administrator Contact Information:

Caldwell v. Freedom Mortgage
c/o Settlement Administrator
PO Box 225391
New York, NY 10150-5391

Tags: Excessive Fees, Mortgage-Related Unfair Practices, Processing or Pay-to-Pay Fees, Servicing Your Mortgage