Conduent Loan Verification Certificate Settlement

Settlement Structure: Claims Made

Active: Closed

Closed Settlement Statement:

According to court documents, the claim submission deadline has passed. Please contact the claims administrator if you have any questions

Case Summary:

Conduent Education Services, LLC (CES), Access Group, Inc., and Access Funding 2015-1, LLC—three entities that held or serviced Federal Family Loan and Education Program (FFELP) loans—are paying more than $3 million to settle a class action. The complaint alleged that, when student loan borrowers applied for Direct Loan Consolidation, CES did not provide loan verification certificates (LVCs) within ten business days, as required. The complaint claimed that the delay harmed borrowers because they could not consolidate their FFELP loans and their eligibility for federal benefits, like the Public Service Loan Forgiveness program, was delayed.

Docket Number:


Company: Conduent Education Services, LLC

Filing Deadline: November 1, 2022

Class Period: January 18, 2012 to May 5, 2021

Objection Deadline: November 1, 2022

Exclusion Deadline: November 1, 2022

Final Approval Hearing: December 1, 2022

Proof of Purchase:

Class members who have claims of less than $750 with automatically receive a cash award and do not need to submit a Verification Form. Those who have claims of $750 or more must submit a Verification Form by the deadline date.


You may be eligible if you are a student loan borrower who submitted an application to consolidate FFELP loans into a Direct Consolidated Loan, between January 18, 2012 and May 5, 2021, and CES and Access did not provide a loan verification certificate (LVC) within ten days of receiving your request.

Class members must proceed differently depending on whether they have claims of less than $750 or claims of $750 or more.

Typical Settlement Amount:

Benefits: Share of the net settlement fund according to each person’s Recognized Claim, distributed according to a plan of allocation. The plan of allocation is not intended as an exact analysis of formal damages but rather a way to weigh the various claims against each other and fairly distribute pro-rata shares of the net settlement fund.

For those with claims of less than $750: Automatic payment of an amount between $50 and $749. For those with claims of $750 or more: After submission of a valid Verification Form, possible payment of $750-$5,000. For further details, see the Automatic Payment Notice or the Verification Payment Notice under the Documents tab at the settlement website.

Total Settlement Amount: $3,250,000

Class Representative Proposed Incentive Fee:


Law Firms:
Bragar Eagel and Squire PC
Moore Kuehn PLLC

Claim Form: Conduent LVC Settlement Verification Form

Case Name: Chery v. Conduent Education Services, LLC et al.

Settlement Website: Conduent LVC Settlement Website

Claims Administrator:
Rust Consulting, Inc.

Claims Administrator Contact Information:

Conduent LVC Settlement – 7711
P.O. Box 2599
Faribault, MN 55021-9599

Tags: Loan Servicing, Loan-Related Unfair Practices, Student Loans, Unfair Services