CenturyLink Unfair Business Practices Settlement

Settlement Structure: Claims Made

Active: Closed

Closed Settlement Statement:

According to court documents, the claim submission deadline has passed. Please contact the claims administrator if you have any questions.

Case Summary:

CenturyLink is paying more than $15 million to resolve a group of class actions alleging it engaged in unfair and deceptive billing practices, overcharging residential or small business customers. Some of the practices alleged in the complaints included promising customers one rate while selling to them, then billing them at a higher rate; billing for unauthorized or undisclosed items, such as services or equipment the customer did not order; and causing customers to pay excessive fees at termination.

Docket Number:

17- 2795

Company: Centurylink Inc.

Filing Deadline: June 23, 2020

Class Period: January 1, 2014 to January 24, 2020

Objection Deadline: June 23, 2020

Exclusion Deadline: June 23, 2020

Final Approval Hearing: August 27, 2020

Proof of Purchase:

(1) You must provide either your CenturyLink account number or your Claimant Identification Number and other information about your account. (2) If you wish to make a Supported Document Claim, to obtain a larger payment, you must provide documentation to support your claim.


You may be eligible if you are a person or entity in the US whom CenturyLink considers a residential or small business customer, and who had an account for local or long distance telephone, Internet, or television services, between January 1, 2014 and January 24, 2020, with one of the CenturyLink Operating companies.

See the list of operating companies in the list of documents at https://www.centurylinkmdlclasssettlement.com/Documents.

Typical Settlement Amount:

Two options: (1) Flat payment claim: estimated at $30, subject to a pro rata multiplier. (2) Supported document claim: claim for a different sum, also subject to pro rata multiplier, payable at 40% of amount claimed. For example, a claim for $100 could receive up to $40. This option requires documentation of the amount claimed, for up to six months of overcharges. Final amounts for both options depend on the number of valid claims received. For more information, see the Claim Form or the Notice at the settlement website.

Total Settlement Amount: $15.5 million

Class Representative Proposed Incentive Fee:


Law Firms:
Geragos and Geragos
O’Mara Law Group
Zimmerman Reed

Claim Form: CenturyLink Unfair Business Practices Settlement Claim Form

Case Name: In re: CenturyLink Sales Practices and Securities Litigation

Settlement Website: CenturyLink Unfair Business Practices Settlement Website

Claims Administrator:
Rust Consulting, Inc.

Claims Administrator Contact Information:

CenturyLink MDL Class Settlement – 6757
c/o Rust Consulting
PO Box 479
Minneapolis, MN 55440-0479