Settlement Structure: Claims Made
Active: Closed
Closed Settlement Statement:
According to court documents, the claim submission deadline has passed. Please contact the claims administrator if you have any questions.
Case Summary:This judgment resolves an FTC and State of Florida action against Inbound Call Experts, doing business as Advanced Tech Support. Previously, defendants Cashier Myricks, PC Cleaner, Inc., and others settled with the FTC. The complaint alleges that Myricks, PC Cleaner, and others offered “free trial” software to consumers that purportedly would enhance their computers’ performance. However, the complaint says, when the software was installed, it would always indicate that the computers had problems requiring the full, paid version of the software, even when the computer had no problems. Then, the complaint says, the consumers were told that in order to “activate” the software, they had to call Advanced Tech Support, and Advanced then used high-pressure sales pitches to sell them tech support products and services, claiming their computers were infected with viruses and malware.
Docket Number:9:14-cv-81395-KAM
Company: Inbound Call Experts LLC
Filing Deadline: October 27, 2017
Class Period: April 1, 2012 to November 30, 2014
Proof of Purchase:The FTC is using defendants’ company records to identify claimants.
Eligibility:You are eligible if you received an e-mail notice from the FTC about this scheme.
Typical Settlement Amount:Partial reimbursement of amounts lost to defendants.
Total Settlement Amount: $10 million
Class Representative Proposed Incentive Fee:Law Firm:
Federal Trade Commission
Claim Form: FTC Deceptive Tech Support Case Claim Form
Case Name: Federal Trade Commission v. Inbound Call Experts, LLC
Settlement Website: FTC Deceptive Tech Support Case
Claims Administrator:
Analytics Consulting LLC
Analytics Consulting LLC
1-877-793-0908
