Advanced Tech Support Computer “Repair” Scam FTC Judgment

Settlement Structure: Claims Made

Active: Closed

Closed Settlement Statement:

According to court documents, the claim submission deadline has passed. Please contact the claims administrator if you have any questions.

Case Summary:

This judgment resolves an FTC and State of Florida action against Inbound Call Experts, doing business as Advanced Tech Support. Previously, defendants Cashier Myricks, PC Cleaner, Inc., and others settled with the FTC. The complaint alleges that Myricks, PC Cleaner, and others offered “free trial” software to consumers that purportedly would enhance their computers’ performance. However, the complaint says, when the software was installed, it would always indicate that the computers had problems requiring the full, paid version of the software, even when the computer had no problems. Then, the complaint says, the consumers were told that in order to “activate” the software, they had to call Advanced Tech Support, and Advanced then used high-pressure sales pitches to sell them tech support products and services, claiming their computers were infected with viruses and malware. 

Docket Number:


Company: Inbound Call Experts LLC

Filing Deadline: October 27, 2017

Class Period: April 1, 2012 to November 30, 2014

Proof of Purchase:

The FTC is using defendants’ company records to identify claimants.


You are eligible if you received an e-mail notice from the FTC about this scheme.

Typical Settlement Amount:

Partial reimbursement of amounts lost to defendants.

Total Settlement Amount: $10 million

Class Representative Proposed Incentive Fee:

Law Firm:
Federal Trade Commission

Claim Form: FTC Deceptive Tech Support Case Claim Form

Case Name: Federal Trade Commission v. Inbound Call Experts, LLC

Settlement Website: FTC Deceptive Tech Support Case

Claims Administrator:
Analytics Consulting LLC

Claims Administrator Contact Information:

Analytics Consulting LLC

Tags: Deceptive Business Practices, Misrepresenting the Need for a Product/Service