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Senior Life Services Insurance Telemarketing TCPA Class Action

Congress passed the Telephone Consumer Protection Act (TCPA) to protect ordinary individuals from unwanted telemarketing. However, the complaint for this class action alleges that Florida Insurance Services, Inc., which does business as Senior Life Services, makes repeated calls to individuals to promote its insurance products, in violation of the TCPA.

Senior Life maintains a website from which it sells burial insurance, life insurance, and other insurance products. Under the TCPA, a business that wants to make telemarketing calls must get the prior express written consent from the persons it intends to call.

The plaintiff in this case, Rolando Camunas, received what the complaint calls “dozens of calls” from Senior Life to his cell phone, between February 16 and August 26, 2021. Camunas sometimes answered the calls, the complaint says, at which a live person would try to sell him burial insurance, life insurance, or some other insurance product. Camunas would then hang up.

Despite this, the calls continued, the complaint alleges, so Camunas asked to be removed from the company’s call list.

Camunas asserts that he never gave Senior Life his prior express written consent to receive such calls, nor has he ever used its services or had any business relationship with it. If Senior Life believed it had obtained consent to call from Camunas, the complaint alleges, he effectively revoked it at this time.

On August 11, 2021, the complaint alleges, he received another call from Senior Life, coming from what he believes was a “spoofed” or fake number. Telemarketers often use faked numbers to make it more likely that consumers will answer their phones. In order to find out who was making these calls, Camunas answered the phone and asked to receive information by e-mail. The caller then sent him an e-mail brochure.

Camunas’s number has been registered with the National Do Not Call Registry since June 19, 2015.

The class for this action is the Do Not Call Registry Class, which is all persons in the US who, between October 20, 2017 and the present,

  • Were called by or on behalf of Senior Life Services
  • More than once in any twelve-month period,
  • For the purpose of selling Senior Life Services’ products or services,
  • Where the person’s telephone number had been entered on the National Do Not Call Registry for at least thirty days, and
  • From whom Senior Life Services either did not receive prior express written consent or obtained it in the same manner it claims to have received it from the plaintiff in this case.
Article Type: Lawsuit
Topic: Privacy

Most Recent Case Event

Senior Life Services Insurance Telemarketing TCPA Complaint

November 29, 2021

Congress passed the Telephone Consumer Protection Act (TCPA) to protect ordinary individuals from unwanted telemarketing. However, the complaint for this class action alleges that Florida Insurance Services, Inc., which does business as Senior Life Services, makes repeated calls to individuals to promote its insurance products, in violation of the TCPA.

Senior Life Services Insurance Telemarketing TCPA Complaint

Case Event History

Senior Life Services Insurance Telemarketing TCPA Complaint

November 29, 2021

Congress passed the Telephone Consumer Protection Act (TCPA) to protect ordinary individuals from unwanted telemarketing. However, the complaint for this class action alleges that Florida Insurance Services, Inc., which does business as Senior Life Services, makes repeated calls to individuals to promote its insurance products, in violation of the TCPA.

Senior Life Services Insurance Telemarketing TCPA Complaint
Tags: Called Number on Do Not Call Registry, Failure to Place on Internal Do Not Call List, TCPA, Unsolicited Cell Phone Calls