SeaWorld Parks, Busch Gardens No Refunds for Closures Class Action

On March 16, 2020, SeaWorld Parks & Entertainment, Inc. closed down all of its parks, including Busch Gardens in Williamsburg, Virginia and Tampa, Florida. Since that time, customers with annual memberships have not been able to use them to go to the parks. The complaint for this class action alleges that SeaWorld continues to charge these customers monthly fees and has refused to provide discounts or refunds.

The class for this action is all persons who were charged fees for memberships while the Parks were closed.

SeaWorld has twelve locations in the US which have millions of visitors per year. In 2027, it counted 4 million visitors. Its website claims, “Busch Gardens in Williamsburg, Virginia is the world’s most beautiful theme park, as voted year after year since 1990.”

The complaint alleges that “the vast majority of customers” for the parks have annual memberships, for which they are charged on a monthly basis.

Plaintiff Janet Gurwell pays approximately $20 per month for her monthly membership to SeaWorld. With the parks closed, Gurwell can no longer access them and is receiving no benefit from her membership. However, SeaWorld has continued to charge her the monthly fee. She contacted the company for a refund but has not yet received one.

Plaintiff Brad Sylvia also has a monthly membership, for which he pays approximately $15 per month. Although the parks are closed, denying him access, SeaWorld continues to charge him for his membership as well.

The complaint alleges that SeaWorld has continued to charge all members for access while not providing this access.

On June 11, 2020, Busch Gardens in Tampa reopened. However, it now requires all visitors to make reservations. The complaint claims that SeaWorld “plans to force all guests to make reservations when Busch Gardens Williamsburg opens as well. [SeaWorld] has not provided members with a discount for forcing them to make reservations to enter the Parks.”

The complaint alleges that SeaWorld has committed an Unfair or Deceptive Act or Practice in violation of Virginia’s Consumer Protection Act and Florida’s Deceptive and Unfair Trade Practices Act. Other counts in the complaint include unjust enrichment, common law fraud, conversion, and breach of contract.

The complaint asks that SeaWorld be told to stop the alleged unfair practices. It also requests actual damages with pre- and post-judgment interest, restitution, treble damages, punitive damage, attorney fees for this suit, and “[s]uch other and further relief as the Court may deem necessary or appropriate.”

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

SeaWorld Parks, Busch Gardens No Refunds for Closures Complaint

June 22, 2020

On March 16, 2020, SeaWorld Parks & Entertainment, Inc. closed down all of its parks, including Busch Gardens in Williamsburg, Virginia and Tampa, Florida. Since that time, customers with annual memberships have not been able to use them to go to the parks. The complaint for this class action alleges that SeaWorld continues to charge these customers monthly fees and has refused to provide discounts or refunds.

SeaWorld Parks, Busch Gardens No Refunds for Closures Complaint

Case Event History

SeaWorld Parks, Busch Gardens No Refunds for Closures Complaint

June 22, 2020

On March 16, 2020, SeaWorld Parks & Entertainment, Inc. closed down all of its parks, including Busch Gardens in Williamsburg, Virginia and Tampa, Florida. Since that time, customers with annual memberships have not been able to use them to go to the parks. The complaint for this class action alleges that SeaWorld continues to charge these customers monthly fees and has refused to provide discounts or refunds.

SeaWorld Parks, Busch Gardens No Refunds for Closures Complaint
Tags: Covid-19 Related, Entertainment, Failure To Pay For Refund