Refrigerators have a single purpose: to keep food at a cold temperature, so that it can be preserved. The complaint for this class action alleges that certain refrigerators made by Samsung Electronics America, Inc. and Samsung Electronics Co., Ltd. do not run at a cold enough temperature to safely do this.
The Nationwide Class for this action is all residents of the US and its territories who bought a new refrigerator or otherwise acquired one, primarily for household use and not for resale. Two subclasses have also been defined, one for California and other substantially-similar states, and one for Pennsylvania and other substantially-similar states.
Model numbers include RF28HMEDBSR/AA, RFG298HDRS/XAA, RF28HDEDBSR/AA, RF26HFENDSR, RF26J7500SR, and RF27T5201SG, but all the refrigerators at issue are designed with double French doors above a bottom freezer.
The two plaintiffs in this case, Matthew Jordan and Lisa Saghy, each bought a new Samsung refrigerator.
Jordan bought his in June 2020. After a few months of use, the complaint alleges he noticed some food at the bottom of the refrigerator was freezing.
Page 3 of the complaint shows two thermal images he took of the refrigerator interior. One shows a general temperature of 45 degrees, with 53 degrees at the top. The other shows a general temperature of 29 degrees, with a narrow band of 70 to 74 degrees along one side.
In January 2021, the complaint claims a Samsung repair person came to fix the refrigerator: “When the technician replaced the system board, he and Jordan noticed scorch marks over the back of the refrigerator.” The complaint alleges that the refrigerator still does not maintain a safe temperature for food, and that Samsung has refused to replace it or repair it further.
Saghy bought her refrigerator in 2017. In January 2022, the complaint claims she noticed that food and drinks did not seem to be as cold as they should and that ice was forming on the back panel. In March, she asked Samsung to send a technician.
The complaint alleges that the technician “informed Saghy that the cooling panel on the back of the fridge was ‘totally blown’ and the compressor was not working. He said that the Refrigerator’s failure to keep a safe temperature was a known defect that ‘cannot be fixed.’”
Saghy continued to ask Samsung for a repair, because her father was dying and she kept his medicine in her refrigerator, but the complaint alleges that Samsung did not help. On April 5, after her father died, the complaint claims, Samsung sent her a text message denying her any more help because the appliance was out of warranty.
The complaint claims, “Between January 2019 and December 2021, the Consumer Product Safety Commission (CPSC) received over 600 complaints about the Samsung Refrigerators. According to Consumer Reports, sixty-two of them mentioned food poisoning.
The complaint alleges that Samsung knew that the refrigerators could not maintain safe temperatures but continued to sell them without warning customers.
Article Type: LawsuitTopic: Consumer
Most Recent Case Event
Samsung Refrigerators Unsafe Temperatures Complaint
May 13, 2022
Refrigerators have a single purpose: to keep food at a cold temperature, so that it can be preserved. The complaint for this class action alleges that certain refrigerators made by Samsung Electronics America, Inc. and Samsung Electronics Co., Ltd. do not run at a cold enough temperature to safely do this.
Samsung Refrigerators Unsafe Temperatures ComplaintCase Event History
Samsung Refrigerators Unsafe Temperatures Complaint
May 13, 2022
Refrigerators have a single purpose: to keep food at a cold temperature, so that it can be preserved. The complaint for this class action alleges that certain refrigerators made by Samsung Electronics America, Inc. and Samsung Electronics Co., Ltd. do not run at a cold enough temperature to safely do this.
Samsung Refrigerators Unsafe Temperatures Complaint