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Samsung Galaxy S20 Phone Shattering Glass Class Action

One of the most prominent features of the Samsung Galaxy S20, S20 Ultra, and S20 FE phones is the camera, which offers multiple lenses. This class action brings suit against Samsung Electronics America, Inc., alleging that the camera module’s glass can shatter under normal use, rendering the camera unusable.

The Nationwide Class for this action is all persons or entities in the US who bought or leased one of the shattered products. State subclasses have also been proposed for New York, Ohio, South Carolina, Virginia, and Washington.

The complaint claims that Samsung achieved its 20% share of the global smartphone market “in great part by recognizing that a smartphone’s functionality as a camera is critically important to consumers.” The S20 and S20 FE have a back-camera module with three lenses, and the S20 Ultra has four. Samsung markets them as “The Complete Pro-Grade Camera Solution.”

But there’s a problem: The complaint alleges that “the S20’s back camera module’s glass can shatter suddenly …. under normal use, with no external force applied…”

The phone was released on March 6, 2020. The complaint quotes a posting just four days later, on March 10, as saying, “I had an unfortunate accident with my phone yesterday. I managed to crack and damage my camera lens. It wasn’t dropped. Something I had in my pocket cracked the lens.” More postings followed from others, complaining of the same thing.

The shattering creates a “bullet hole” shaped break in the glass. According to the complaint, “As of the date of this Complaint, there have been over 660 comments on just one of Samsung’s community website posts on this topic.”

The complaint claims that the phone is “unreasonably fragile in design” and cites the use of a type of glass called “Gorilla Glass” as part of the problem.

According to the complaint, Samsung has refused responsibility, claiming the broken glass is the customers’ fault. It has been “refusing to repair or refund the devices, and/or charging an exorbitant amount of money for consumers to send back a defective device. Consumers have even reported that Samsung has told them that by reporting the issue, they have ‘voided the warranty.’”

Recently, the complaint says, the company has finally admitted that there is a problem and that it may be caused by “pressure buildup underneath the glass.” Although it admits the breakage is not the customers’ fault, the complaint says, “Samsung has not recalled the phone and continues to deny warranty claims.”

Complicating the matter is Samsung’s arbitration agreement. No terms and conditions are included inside the phone box or in its Quick Start Guide; instead, the bottom of the box states, “Device purchase subject to additional Samsung terms and conditions” later adding the words, “including Arbitration Agreement.”

The complaint alleges that “there is no enforceable agreement between the parties, as the supposed arbitration agreement is inconspicuous, ineffective, unenforceable, and unconscionable.”

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Samsung Galaxy S20 Phone Shattering Glass Complaint

April 27, 2021

One of the most prominent features of the Samsung Galaxy S20, S20 Ultra, and S20 FE phones is the camera, which offers multiple lenses. This class action brings suit against Samsung Electronics America, Inc., alleging that the camera module’s glass can shatter under normal use, rendering the camera unusable.

Samsung Galaxy S20 Phone Shattering Glass Complaint

Case Event History

Samsung Galaxy S20 Phone Shattering Glass Complaint

April 27, 2021

One of the most prominent features of the Samsung Galaxy S20, S20 Ultra, and S20 FE phones is the camera, which offers multiple lenses. This class action brings suit against Samsung Electronics America, Inc., alleging that the camera module’s glass can shatter under normal use, rendering the camera unusable.

Samsung Galaxy S20 Phone Shattering Glass Complaint
Tags: Breaking or Shattering Glass, Defective Product, Smartphone