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Rocket Mortgage Do Not Call Registry and Text Messages TCPA Class Action

Rocket Mortgage calls itself “America’s largest mortgage lender.” However, the complaint for this class action alleges, “Rocket Mortgage operates an aggressive telemarketing campaign where it repeatedly sends text messages and places calls to telephone numbers that have been placed on the National Do-Not-Call Registry and over the called party’s objections.” This, the complaint claims, violates the Telephone Consumer Protection Act (TCPA).

The Do Not Call Registry Class is all persons in the US who, between December 27, 2017 and December 27, 2021,

  • Were called or sent text messages by or on behalf of Rocket Mortgage
  • More than once within any twelve-month period,
  • For the purpose of selling Rocket’s products and/or services,
  • Where the person’s number had been listed on the National Do Not Call Registry for at least thirty days, and
  • Where either Rocket did not get prior express written consent to call the person or the called person previously told Rocket to stop calling.

The plaintiff for this class action, Dustin Shirley, uses his cell phone as his residential phone. According to the complaint, Rocket Mortgage placed calls and sent repeated text messages to him promoting its business and services. The complaint shows screenshots of a number of the text messages, beginning like the following:

“Rocket Mortgage: You can make a 20% down payment. But should you? Call us today…. Reply HELP for help, STOP to end texts.”

“Rocket Mortgage: Save BIG when you lock in today’s Cyber Monday pricing! Start saving today…. Reply HELP for help, STOP to end texts.”

The complaint alleges, “In or around the summer of 2020, [Shirley] advised [Rocket] that he was not interested in [Rocket’s] services.”

The screenshot shows that Shirley also responded “Stop,” to at least one of the messages, on November 23, 2021.

However, the complaint alleges, Rocket still continued to send Shirley repeated calls and text messages.

The National Do Not Call Registry exists for consumers to register their telephone numbers to inform businesses that they do not want to receiving telemarketing calls and messages at that number. According to the complaint, Shirley’s number has been in the Registry since February 19, 2013.

The complaint quotes the TCPA as saying, “No person or entity shall initiate any telephone solicitation to… (2) A residential telephone subscriber who has registered his or her telephone number on the national do-not-call registry of persons who do not wish to receive telephone solicitations that is maintained by the Federal Government.”

The complaint alleges that Rocket has not only violated the TCPA but violated it knowingly and willfully.

Article Type: Lawsuit
Topic: Privacy

Most Recent Case Event

Rocket Mortgage Do Not Call Registry and Text Messages TCPA Complaint

December 27, 2021

Rocket Mortgage calls itself “America’s largest mortgage lender.” However, the complaint for this class action alleges, “Rocket Mortgage operates an aggressive telemarketing campaign where it repeatedly sends text messages and places calls to telephone numbers that have been placed on the National Do-Not-Call Registry and over the called party’s objections.” This, the complaint claims, violates the Telephone Consumer Protection Act (TCPA).

Rocket Mortgage Do Not Call Registry and Text Messages TCPA Complaint

Case Event History

Rocket Mortgage Do Not Call Registry and Text Messages TCPA Complaint

December 27, 2021

Rocket Mortgage calls itself “America’s largest mortgage lender.” However, the complaint for this class action alleges, “Rocket Mortgage operates an aggressive telemarketing campaign where it repeatedly sends text messages and places calls to telephone numbers that have been placed on the National Do-Not-Call Registry and over the called party’s objections.” This, the complaint claims, violates the Telephone Consumer Protection Act (TCPA).

Rocket Mortgage Do Not Call Registry and Text Messages TCPA Complaint
Tags: Called Number on Do Not Call Registry, TCPA, Unsolicited Cell Phone Calls, Your Privacy