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Renewal by Andersen Calls to Do Not Call Numbers TCPA Class Action

The complaint for this class action opens by quoting the Supreme Court: “Americans passionately disagree about many things. But they are largely united in their disdain for robocalls. The Federal Government receives a staggering number of complaints about robocalls—3.7 million complaints in 2019 alone.” The complaint alleges that Renewal by Andersen, LLC is a robo-caller, and has made calls to consumers on Do Not Call lists that violate the Telephone Consumer Protection Act (TCPA).

The TCPA does not ban all telemarketing calls, but it requires that companies have proper telemarketing policies, so that they can avoid breaking the law. Among these, the complaint alleges, are “keep[ing] a written policy, available on demand, for maintaining a do-not-call list, train[ing] personnel engaged in telemarketing on the existence and use of its internal do-not-call list, and record[ing] and honor[ing] ‘do not call’ requests for no less than five years from the time the request is made.”

In addition, the National Do Not Call Registry allows consumers to register their phone numbers, publicizing their wish not to be called by telemarketers at those numbers. According to the complaint, listings on the registry “must be honored indefinitely, or until the registration is cancelled by the consumer or the telephone number is removed by the database administrator.”

The plaintiff in this case, Dr. Paul Goldin, listed his number on the Do Not Call Registry on May 4, 2004. While Dr. Goldin did contact Renewal at one point about windows for his home, the complaint says, “Dr. Goldin did not find the quote competitive and took no further action.”

However, after that, the complaint alleges, Renewal began making solicitation calls to Dr. Goldin. Dr. Goldin asked the company to stop calling him at least three different times, the complaint says, but Renewal kept calling.

In fact, the complaint claims that Dr. Goldin contacted Renewal and the company confirmed that he was listed on Renewal’s internal do not call list. But the calls did not stop until around September 2019. Dr. Goldin estimates that he received at least ten unwanted telemarketing calls.

Two classes have been defined for this action.

  • The National DNC Registry Class is all persons in the US (1) whose telephone numbers were on the National Do Not Call Registry for at least thirty-one days, but (2) who received more than one telemarketing call within a twelve-month period (3) by or on behalf of Renewal by Andersen (4) either without having inquired of Renewal or more than ninety days after making an inquiry, (5) between December 28, 2016 and the date of trial in this case.
  • The Internal DNC Request Class is all persons in the US (1) whose telephone numbers were on the Renewal by Andersen internal do not call list for at least thirty-one days, but (2) who received more than one telemarketing call within a twelve-month period (3) by or on behalf of Renewal by Andersen, (4) between December 28, 2016 and the date of trial in this case.
Article Type: Lawsuit
Topic: Privacy

Most Recent Case Event

Renewal by Andersen Calls to Do Not Call Numbers TCPA Complaint

December 28, 2020

The complaint for this class action opens by quoting the Supreme Court: “Americans passionately disagree about many things. But they are largely united in their disdain for robocalls. The Federal Government receives a staggering number of complaints about robocalls—3.7 million complaints in 2019 alone.” The complaint alleges that Renewal by Andersen, LLC is a robo-caller, and has made calls to consumers on Do Not Call lists that violate the Telephone Consumer Protection Act (TCPA).

Renewal by Andersen Calls to Do Not Call Numbers TCPA Complaint

Case Event History

Renewal by Andersen Calls to Do Not Call Numbers TCPA Complaint

December 28, 2020

The complaint for this class action opens by quoting the Supreme Court: “Americans passionately disagree about many things. But they are largely united in their disdain for robocalls. The Federal Government receives a staggering number of complaints about robocalls—3.7 million complaints in 2019 alone.” The complaint alleges that Renewal by Andersen, LLC is a robo-caller, and has made calls to consumers on Do Not Call lists that violate the Telephone Consumer Protection Act (TCPA).

Renewal by Andersen Calls to Do Not Call Numbers TCPA Complaint
Tags: Called Number on Do Not Call Registry, Called Number on Internal Do Not Call List, TCPA, Unsolicited Telephone Calls