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Rand McNally TND 730, TND 740 Truck Navigation Devices Class Action

Truckers make their livings on the road, and RM Acquisition, LLC, which does business as Rand McNally, makes truck navigation devices that are supposed to help them. Rand McNally promises to provide up-to-date maps, including “lifetime” updates, on its TND 730 and TND 740 Intelliroute devices, but the complaint for this class action alleges that it has not done so.

The class for this action is all current and former purchasers of the Rand McNally TND 730 or TND 740 in the US.

Truckers need help to stay on route, so they can make their deliveries on time, and they also need to find certain things on the way, such as truck stops, scales, bridges, and rest areas. The Rand McNally devices cost $400 to $500 each, and are supposed to provide such things as advanced lane guidance, an Avoid List, and route comparisons.

However, the complaint claims that “neither the TND 730 nor the TND 740 provides truckers with accurate, much less up-to-date maps, instead consistently generating wrong directions, recognizing incorrect or even non-existent location, and routinely unable to locate addresses or even streets, among other problems.”

The complaint alleges that truckers have complained about inaccurate maps and unsafe routing, such as “being directed to the wrong destination or drop-off address, to narrow or residential roads, low bridges, steep upgrades, or []non-existent travel centers, or complained about out-of-date maps.” One online commenter is quoted in the complaint as saying “it couldn’t find North Carolina.”

but Rand McNally has not made corrections. It has promised “updates in the next few months” but has repeatedly pushed the dates back or canceled them.

When truckers bought these devices, they were promised “lifetime updates” that they could receive “for as long as they own” the device. But the company has recently said it will no longer provide these updates for the TND 730.

The complaint claims Rand McNally knew the devices were defective when they sold them. They could have received this information from customer complaints, warranty data, reviews, and discussions in online forums for truckers, the complaint says, and they also knew that they had no fix for the problems of the devices.

“In fact,” the complaint charges, “seven years after launching the TND 730, Rand McNally simply ceased making any effort to cure the failures associated with that particular device, notwithstanding its promise to provide ‘Lifetime’ maps to purchasers as long as they owned the devices.”

The counts include breaches of warranties and violations of two Illinois state laws, the Consumer Fraud and Deceptive Practices Act and the Uniform Deceptive Trade Practices Act.

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Rand McNally TND 730, TND 740 Truck Navigation Devices Complaint

May 21, 2021

Truckers make their livings on the road, and RM Acquisition, LLC, which does business as Rand McNally, makes truck navigation devices that are supposed to help them. Rand McNally promises to provide up-to-date maps, including “lifetime” updates, on its TND 730 and TND 740 Intelliroute devices, but the complaint for this class action alleges that it has not done so.

Rand McNally TND 730, TND 740 Truck Navigation Devices Complaint

Case Event History

Rand McNally TND 730, TND 740 Truck Navigation Devices Complaint

May 21, 2021

Truckers make their livings on the road, and RM Acquisition, LLC, which does business as Rand McNally, makes truck navigation devices that are supposed to help them. Rand McNally promises to provide up-to-date maps, including “lifetime” updates, on its TND 730 and TND 740 Intelliroute devices, but the complaint for this class action alleges that it has not done so.

Rand McNally TND 730, TND 740 Truck Navigation Devices Complaint
Tags: Deceptive Advertising, Deceptive Labels, Defective Navigation System, Defective Product