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Quicken Loans Shares Delinquent Status in E-Mail Class Action

This class action brings suit against Quicken Loans, Inc. for an e-mail it sent out, informing customers that their accounts were delinquent. The complaint alleges that the e-mail was sent out to hundreds or thousands of other customers at the same time as it was sent to the plaintiff in this case, sharing the delinquent status as well as other personal information with the recipients.

The class for this action is

  • Every person to whom Quicken communicated their account status via the above e-mail, and
  • Every person whose information was compromised by Quicken in any similar e-mail breach between June 25, 2018 and June 25, 2021.

Quicken Loans is the largest mortgage lender in the US. The complaint alleges it originated $320 billion worth of mortgage loans in 2020 and services millions of loans in the US. Quicken services the home loan of the plaintiff in this case, Suzanne Viscuso.

Viscuso received an e-mail on or around March 8, 2021 which came from a Quicken Loans account, AccountResolution@quickenloans.com. The purpose of the e-mail was to inform Viscuso that her home loan was delinquent. The complaint alleges, “Besides sending the e[-]mail to [Viscuso], [Quicken] intentionally or otherwise sent its collection e[-]mail to hundreds or thousands of its other customers simultaneously (presumably by including every customer as a recipient or ‘cc’ of this e[-]mail.”

The complaint claims, “Upon information and belief, each and every [one] of these customers’ allegedly delinquent account status[es] was shared with everyone receiving the e[-]mail.” Also, the complaint alleges, “Many of the e[-]mail addresses contained full first and last names, and ‘@’ domains that revealed the customer’s employer.”

Furthermore, according to the complaint, such e-mails can be reverse-searched to find out more information about the owner, including age, location, phone number, and social media profiles.

The complaint alleges that financial institutions are supposed to protect the privacy of customers’ account status and other personal information. It claims that the Fair Debt Collection Practices Act (FDCPA) and South Carolina laws “further prohibit the communication of information regarding a debt to anyone other than the consumer, and/or the publication of any ‘list of consumers who allegedly refuse to pay debts’ to anyone other than a Consumer Reporting Agency.” It adds, “Nearly every state’s law contains a similar provision.”

According to the complaint, Quicken “has not, to date, notified any customer of the breach of their account data or personal information.”

The causes of action include breach of confidentiality, negligence, and invasion of privacy.

Article Type: Lawsuit
Topic: Privacy

Most Recent Case Event

Quicken Loans Shares Delinquent Status in E-Mail Complaint

June 25, 2021

This class action brings suit against Quicken Loans, Inc. for an e-mail it sent out, informing customers that their accounts were delinquent. The complaint alleges that the e-mail was sent out to hundreds or thousands of other customers at the same time as it was sent to the plaintiff in this case, sharing the delinquent status as well as other personal information with the recipients.

Quicken Loans Shares Delinquent Status in E-Mail Complaint

Case Event History

Quicken Loans Shares Delinquent Status in E-Mail Complaint

June 25, 2021

This class action brings suit against Quicken Loans, Inc. for an e-mail it sent out, informing customers that their accounts were delinquent. The complaint alleges that the e-mail was sent out to hundreds or thousands of other customers at the same time as it was sent to the plaintiff in this case, sharing the delinquent status as well as other personal information with the recipients.

Quicken Loans Shares Delinquent Status in E-Mail Complaint
Tags: Breach of Confidentiality, Negligence, Your Privacy