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Porsche Infotainment Update Causes PCM Malfunction Class Action

Consumers tend to think of Porsche cars as high-quality vehicles. That’s why owners may have been surprising when the Porsche Communication Management (PCM) “infotainment” system in thousands of its vehicle started malfunctioning. The complaint for this class action says the cause was an update pertaining to Sirius XM Radio that was sent out without the knowledge of the vehicles’ owners.

The class for this action is all entities and individuals who, on the day the Update was sent out, owned or leased a Porsche vehicle with an XM radio antenna and a Porsche Communication Management system 3.0 or 3.1 that received the update.

Sirius, the complaint says, is “a purveyor of premium radio content” and a “leading satellite radio provider” that allows drivers to subscribe to over 300 radio channels, with “a more consistent and higher quality signal” than is used for most radio programs.

Sirius has a longstanding agreement with Porsche under which “Porsche allows and facilitates distribution of Sirius products—including hardware and software for satellite radio programming—for Porsche vehicles,” the complaint says.

The PCM is the unit that facilitates the delivery of Sirius’s radio programming, with controls accessed through a touchscreen. The PCM also delivers other infotainment services, such as the sound settings, onboard computer, navigation, traffic and road condition alerts, and telephone features. The PCM programming is contained on a disk within a hard drive in the vehicle. Porsche can update the PCM software for supposedly optimum performance.

Around Memorial Day in 2020, Sirius sent out promotional content to Porsche vehicles that had satellite radio antennas. At that time, the complaint says, “Porsche either transmitted, or facilitated Sirius’s transmission of, the Update to all eligible Porsche vehicles around May 21, 2020, regardless of whether the owner was a Sirius customer.” This update, the complaint says, was sent out “remotely and without advance notice to, or permission from, drivers.”

According to the complaint, this update was the cause of the PCM malfunction.

The complaint alleges, “On information and belief, all Porsche vehicles with a satellite radio antenna and PCM systems 3.0 or 3.1 were affected by this Malfunction, including … the Panamera, Cayenne, 911 Macan, Cayman, and Boxster for model years 2010 through the present.”

The malfunction caused the PCM system to continuously reboot, drained the vehicle’s battery, damaged the PCM’s hard drive, and caused “an irritating and potentially dangerous ‘static’noise,’” among other things.

The complaint alleges that Porsche should have adequately tested the update beforehand. The complaint alleges a similar 2018 update related to Sirius caused similar malfunctioning in Chrysler, Dodge, and Ram vehicles.

The complaint quotes from Internet postings from drivers describing the problem.

Porsche has not yet provided owners and lessees with a permanent solution.

Article Type: Lawsuit
Topic: Automobile

Most Recent Case Event

Porsche Infotainment Update Causes PCM Malfunction Complaint

January 29, 2021

Consumers tend to think of Porsche cars as high-quality vehicles. That’s why owners may have been surprising when the Porsche Communication Management (PCM) “infotainment” system in thousands of its vehicle started malfunctioning. The complaint for this class action says the cause was an update pertaining to Sirius XM Radio that was sent out without the knowledge of the vehicles’ owners.

Porsche Infotainment Update Causes PCM Malfunction Complaint

Case Event History

Porsche Infotainment Update Causes PCM Malfunction Complaint

January 29, 2021

Consumers tend to think of Porsche cars as high-quality vehicles. That’s why owners may have been surprising when the Porsche Communication Management (PCM) “infotainment” system in thousands of its vehicle started malfunctioning. The complaint for this class action says the cause was an update pertaining to Sirius XM Radio that was sent out without the knowledge of the vehicles’ owners.

Porsche Infotainment Update Causes PCM Malfunction Complaint
Tags: Defective Automobile, Did Not Work Properly After Update, Infotainment System