Netgear “Smart” Arlo Baby Monitor Unreliable Performance Class Action

It seems as if Netgear, Inc. wanted to create a sort of super baby monitor with its Arlo Baby. But according to the complaint for this class action, the monitor did not fulfill its most basic purpose of working steadily, so that parents would not have to keep going to the baby’s room to see if everything was all right.

The Nationwide Class for this action is all residents of the US who bought an Arlo Baby. A Texas class has also been proposed.

Arlo Baby was a new addition to Netgear’s Arlo line of “smart” security systems, which the complaint claims has been “a noteworthy growth driver” for Netgear since 2016. The complaint reproduces advertising for the Arlo Baby that is headed “Never Miss a Moment” and promises high definition video, night vision, two-way talk, a music player, air temperature and humidity sensors, a multi-colored night light, motion and sound alerts, and a rechargeable battery.

The complaint claims that the company advertised that parents could “[a]lways stay connected to the most important things in your life, even when you can’t be where they are.” It offered remote monitoring from Internet-connected devices, a notable improvement over the traditional receiver required by most baby monitors.

Even more, it offered connection from a tablet it was developing that would not require an Internet connection to display the output of the Arlo Baby. When the tablet became available in the summer of 2017, a company brochure promised, parents would be able to monitor their baby—or at least their baby’s crib area—from anywhere.

Plaintiff Ryan Klebba bought an Arlo Baby for $244 before his twins were born in November 2016. However, he claims that the most basic features of the system, the video and audio monitoring, were unreliable and ineffective, with what the complaint describes as “extended bouts of heavy pixelization and static.”

Netgear’s support staff sent him a replacement monitor, but it did not resolve the problems. In December, Klebba claims a higher level of support expert told him that the Arlo Baby could not maintain a constant connection while the video monitoring feature was active and that for a continual connection, he should use audio monitoring only.

However, the complaint says that this did not work either. The audio-only connection failed, leaving the babies crying for about two hours before he and his wife heard them and awakened.

Also, when the system disconnected, the complaint says, it did not reconnect automatically; Klebba or his wife had to manually re-establish the connection.

At that point, the complaint says, Klebba bought an ordinary $20 baby monitor, which never disconnected during its use, but he continued to work with Netgear to try to make the more expensive system functional. In February 2017, the complaint says, Netgear admitted to him that the frequent disconnects were a problem that it was aware of and that it did not currently have a fix for it. To make matters worse, after a number of delays, Netgear cancelled the Arlo Baby companion tablet.

The complaint alleges breaches of warranties, among other legal violations. 

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Netgear “Smart” Arlo Baby Monitor Unreliable Performance Complaint

May 24, 2018

It seems as if Netgear, Inc. wanted to create a sort of super baby monitor with its Arlo Baby. But according to the complaint for this class action, the monitor did not fulfill its most basic purpose of working steadily, with good-quality audio and video, so that parents would not have to keep going to the baby’s room to see if everything was all right. According to the complaint, the monitor frequently disconnected. To make matters worse, after a number of delays, Netgear cancelled the Arlo Baby companion tablet. The complaint alleges breaches of warranties, among other legal violations. 

defective_arlo_baby_monitor_complaint.pdf

Case Event History

Netgear “Smart” Arlo Baby Monitor Unreliable Performance Complaint

May 24, 2018

It seems as if Netgear, Inc. wanted to create a sort of super baby monitor with its Arlo Baby. But according to the complaint for this class action, the monitor did not fulfill its most basic purpose of working steadily, with good-quality audio and video, so that parents would not have to keep going to the baby’s room to see if everything was all right. According to the complaint, the monitor frequently disconnected. To make matters worse, after a number of delays, Netgear cancelled the Arlo Baby companion tablet. The complaint alleges breaches of warranties, among other legal violations. 

defective_arlo_baby_monitor_complaint.pdf
Tags: Baby Monitor, Defective Product