Live Nation/Ticketmaster Postponed Concert No Ticket Refund Class Action

Around May 2015, Janet Jackson announced her Unbreakable World Tour, with concerts scheduled for about thirty dates, beginning in September 2015. In the complaint to this class action, plaintiff Tiana Adams says she bought two tickets to the January 16, 2016 show in Anaheim, CA through Vivid Seats, from Ticketmaster.

Unfortunately, according to the complaint, the show was postponed—first to July 8, 2016, and then until sometime in 2017. Vivid Seats did not provide a new concert date in 2017, yet because the show was deemed “postponed” and not “cancelled,” the complaint says, Adams has not been able to get a refund for her tickets.

The class for this action is all persons living in the US who bought tickets sold or distributed by Ticketmaster to one or more concerts, for Janet Jackson’s Unbreakable World Tour, that have been rescheduled.

Ticketmaster is owned and controlled by Live Nation. Ticketmaster’s policy is to make refunds of tickets for events that are cancelled, with a few exceptions. According to the complaint, however, its policy on postponements reads, “We’ll contact you with the new date and time ASAP. Can’t make it? Refunds are up to the artist, team, venue, or promoter – but we’ll do everything we can to help. Contact us!”

Vivid Seats’s refund policy is similar. “If an event is canceled with no rescheduled date, you are naturally entitled to a full refund of the purchase price, excluding shipping charges. For events that are rescheduled, we will assist you with any ticket reissuing concerns or help you sell your tickets if the new date is no longer desirable to you.” The complaint claims that Adams has contacted Vivid Seats multiple times, but the company will not give her a refund.

The complaint alleges that in calling Jackson’s postponement a “rescheduling” despite the lack of scheduled dates, the companies are inserting a provision that does not exist in their policies, in violation of California’s Consumer Legal Remedies Act and Business and Professions Code.

This was formerly filed in California Superior Court on April 20, 2017, as case number RIC1707024, and has now been removed to the California Central District Court. 

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Live Nation/Ticketmaster Postponed Concert No Ticket Refund Complaint

July 25, 2017

Janet Jackson scheduled her Unbreakable World Tour with concerts on about thirty dates, beginning in September 2015. In the complaint to this class action, plaintiff Tiana Adams says she bought two tickets to the January 16, 2016 show in Anaheim, CA through Vivid Seats, from Ticketmaster. Unfortunately, according to the complaint, the show was postponed—first to July 8, 2016, and then until sometime in 2017. Vivid Seats did not provide a new concert date in 2017, the complaint says, yet because the show was deemed “postponed” and not “cancelled,” Adams has not been able to get a refund for her tickets. The complaint asserts that this is a violation of California state laws.

live_nation_janet_jackson_concert_complaint.pdf

Case Event History

Live Nation/Ticketmaster Postponed Concert No Ticket Refund Complaint

July 25, 2017

Janet Jackson scheduled her Unbreakable World Tour with concerts on about thirty dates, beginning in September 2015. In the complaint to this class action, plaintiff Tiana Adams says she bought two tickets to the January 16, 2016 show in Anaheim, CA through Vivid Seats, from Ticketmaster. Unfortunately, according to the complaint, the show was postponed—first to July 8, 2016, and then until sometime in 2017. Vivid Seats did not provide a new concert date in 2017, the complaint says, yet because the show was deemed “postponed” and not “cancelled,” Adams has not been able to get a refund for her tickets. The complaint asserts that this is a violation of California state laws.

live_nation_janet_jackson_concert_complaint.pdf
Tags: Entertainment, Event Tickets