Belkin International, Inc. and Walmart, Inc. sell the Linksys Dual Bank AC1000 WiFi router. The complaint depicts and quotes webpages from both Linksys and Walmart, describing it as a very fast WiFi router that has a speed of up to 1,000 Mbps (or 1.0 Gbps). The complaint for this class action alleges that this is not true and that the top speed for the router is only 100 Mbps.
The class for this action is all persons or entities in the US who bought a Linksys AC1000 router between January 1, 2019 and the date of the final disposition of this action.
Marketing materials and webpages for the router promise fast speeds, including “Enhanced WiFi speeds up to 1.0 Gbps” and “speeds up to 2.3x faster than” Wireless N or WiFi 4. (According to the complaint, “Wireless N and WiFi 4 are older technologies that allow routers to run at maximum speeds of approximately 300-450 Mbps.”)
The complaint alleges that the packaging of the product makes consumers think they can take advantage of fast Internet speeds because they say, “1000 Mbps and dual bands let you surf, stream, game, and chat without losing a connection.”
However, the plaintiff in this case, Jeremy Shepherd, bought the router and, he says, “discovered that the Linksys AC 1000 only operated at WiFi internet speeds between 80-90 Mbps, more than 900% slower than the advertised speeds.”
Furthermore, the complaint alleges that the router is not even capable of transmitting speeds faster than 100 Mbps “because the Ethernet port on the Linksys AC1000 router that connects to the cable modem caps internet transmissions to no more than 100 Mbps as it lacks the more expensive Gigabit Ethernet technology contained in competing router models.”
The complaint quotes extensively from online postings about the problem:
- “Both the 2.4 and 5.0 bands clocked in at speeds that were half of what my existing router transmitted. I have cable internet with 150 mbps and I do reach 150 mbps with my wifi 5.0 connection but the Linksys router could only hit 70-80 mbps.”
- “This is the worst router I have used after sixteen years in the field. With direct connection between my NIC and modem, I get 240 Mbps down and 11 Mbps up. With the router as a middleman through ethernet, my bandwidth drops to 45 Mbps down and 6 Mbps up.”
- “Ports are only 100mbps, misleading advertising. Wasted my money.”
- “There is no way you [can] get 1GBps out of this device.”
The counts include violations of state consumer protection laws, negligent misrepresentation, and breach of contract, among other things.
Article Type: LawsuitTopic: Consumer
Most Recent Case Event
Linksys Dual Bank AC1000 WiFi Router Slower Than Advertised Complaint
October 21, 2021
Belkin International, Inc. and Walmart, Inc. sell the Linksys Dual Bank AC1000 WiFi router. The complaint depicts and quotes webpages from both Linksys and Walmart, describing it as a very fast WiFi router that has a speed of up to 1,000 Mbps (or 1.0 Gbps). The complaint for this class action alleges that this is not true and that the top speed for the router is only 100 Mbps.
Linksys Dual Bank AC1000 WiFi Router Slower Than Advertised ComplaintCase Event History
Linksys Dual Bank AC1000 WiFi Router Slower Than Advertised Complaint
October 21, 2021
Belkin International, Inc. and Walmart, Inc. sell the Linksys Dual Bank AC1000 WiFi router. The complaint depicts and quotes webpages from both Linksys and Walmart, describing it as a very fast WiFi router that has a speed of up to 1,000 Mbps (or 1.0 Gbps). The complaint for this class action alleges that this is not true and that the top speed for the router is only 100 Mbps.
Linksys Dual Bank AC1000 WiFi Router Slower Than Advertised Complaint