Legoland and Other Attractions Refunds for Closures Class Action

Many businesses and institutions have been forced to closed under state governors’ orders to prevent the spread of Covid-19. In some instances, customers have been refused refunds for amounts they prepaid for things like tuition, airfare, or season passes. This class brings suit against Merlin Entertainments Group US Holdings, Inc. and its related companies and attractions, alleging that customers have not received refunds for purchases they can no longer use.

The Nationwide Class for this action is all persons living in the US who paid money, between March 13, 2016 until the applicable opt-out date, to have access to or attend one or more of Defendants’ attractions during the period the attractions were closed. There is a similar California Class for those who paid money for attractions in California.

The defendants in this case include Merlin Entertainments Group US Holdings, Inc., Legoland California, Merlin Entertainments Short Breaks, LLC, Madame Tussauds Hollywood, LLC, Madame Tussauds San Francisco, LLC, and San Francisco Dungeon, LLC.

Merlin is a British-based entertainment company that operates Legoland, which is a theme park based on the Lego toy brand. In all, Merlin, which claims to be the second-largest visitor attraction operator, runs 130 attractions, twenty hotels, and six holiday villages, located in twenty-five countries. In 2019, Legoland alone had three million paying visitors.

The companies increase their earnings through cross-selling, promotions, incentives, and shared technology. Their proprietary Accesso Passport ticketing system standardizes ticketing across the various entertainments and helps up-sell and cross-sell tickets. A shared office provides attraction development, management, recruiting, licensing, property management, marketing, payroll, administration, and other functions.

The closings and cancellations due to Covid-19 affected the companies’ holdings, such as Legoland. The complaint alleges, “Closing of these venues, and cancellation of these events, should have meant that ticketholders were promptly refunded their money—money that in many cases was very much needed for other purposes.”

According to the complaint, “Under the terms and conditions of their standardized uniform agreements, if Defendants cancel or are unable to perform their obligations, they must accept customer cancellations and refund all monies paid by the customer. But instead, Defendants are using the money they owe to their customers for their own benefit.”

The plaintiff in this action, Joyce Case, was “stuck with tickets to a cancelled event” and has not been given a refund.

The complaint asks for an order requiring the defendants to promptly refund all money paid for tickets, memberships, and vacation packages that have been cancelled. It also asks for “an award of damages … for the loss of the use of their money during a time when cash is at a premium for the many families … that are struggling to get by” and an award of exemplary and punitive damages “suitable to deter a billion-dollar worldwide enterprise like Merlin Entertainments from exploiting consumers in order to enrich themselves.”

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Legoland and Other Attractions Refunds for Closures Complaint

June 8, 2020

Many businesses and institutions have been forced to closed under state governors’ orders to prevent the spread of Covid-19. In some instances, customers have been refused refunds for amounts they prepaid for things like tuition, airfare, or season passes. This class brings suit against Merlin Entertainments Group US Holdings, Inc. and its related companies and attractions, alleging that customers have not received refunds for purchases they can no longer use.

Legoland and Other Attractions Refunds for Closures Complaint

Case Event History

Legoland and Other Attractions Refunds for Closures Complaint

June 8, 2020

Many businesses and institutions have been forced to closed under state governors’ orders to prevent the spread of Covid-19. In some instances, customers have been refused refunds for amounts they prepaid for things like tuition, airfare, or season passes. This class brings suit against Merlin Entertainments Group US Holdings, Inc. and its related companies and attractions, alleging that customers have not received refunds for purchases they can no longer use.

Legoland and Other Attractions Refunds for Closures Complaint
Tags: Entertainment, Event Tickets, Failure To Pay For Refund