Lakeview Loan Servicing, LLC is a large mortgage loan servicer that services mortgages for customers in three states, South Carolina, Arkansas, and Illinois. As such, Lakeview maintains a great deal of personally identifiable information (PII) on its more than 1.4 million customers. But the complaint for this class action charges that Lakeview did not take adequate measures to safeguard this PII, resulting in a data breach that exposed its customers’ information.
Three classes have been proposed for this class action:
The South Carolina, Arkansas, and Illinois Classes are all residents of South Carolina, Arkansas, and Illinois, respectively, that Lakeview Loan Servicing named as being among the individuals who were affected by the data breach, including all who were sent a notice of the data breach.
The complaint quotes Lakeview’s Privacy Policy as saying that it uses “the latest technology to insure [customers’] personal information is secure[.]” “By obtaining, collecting, using, and deriving a benefit from the PII” in its system, the complaint alleges, “Lakeview assumed legal and equitable duties to those individuals and represented that it would protect [the] PII.”
However, the complaint alleges that an unauthorized party was able to intrude into Lakeview’s systems between October 27 and December 7, 2021 and accessed or compromised the information of around 2.5 million people, including names, addresses, loan numbers, and Social Security numbers.
According to the complaint Lakeview did not inform any of the individual victims until the middle of March 2022. The complaint quotes the Notice as saying, “For some, the accessed files may also have included information provided in connection with a loan application, loan modification, or other items regarding loan servicing.”
The complaint claims the Notice also said that “steps are being taken to further enhance [Lakeview’s] existing security measures” but did not detail those measures or the vulnerabilities that had been exploited to enable the data breach.
The complaint claims, “The data breach occurred because Lakeview did not implement adequate and reasonable cyber-security procedures and protocols to protect the PII…. Lakeview’s negligence, carelessness, and its intentional acts and omissions resulted in the failure to protect the PII and led directly to the Data Breach.”
Lakeview did not take common security measures, the complaint alleges, pointing to those recommended by the US Government and the US Cybersecurity & Infrastructure Security Agency. It lists a number of these recommendations. The complaint also claims that Lakeview did not comply with Federal Trade Commission (FTC) guidelines or industry standards for keeping PII safe.
Article Type: LawsuitTopic: Privacy
Most Recent Case Event
Lakeview Loan Servicing Data Breach South Carolina, Arkansas, and Illinois Complaint
June 2, 2022
Lakeview Loan Servicing, LLC is a large mortgage loan servicer that services mortgages for customers in three states, South Carolina, Arkansas, and Illinois. As such, Lakeview maintains a great deal of personally identifiable information (PII) on its more than 1.4 million customers. But the complaint for this class action charges that Lakeview did not take adequate measures to safeguard this PII, resulting in a data breach that exposed its customers’ information.
Lakeview Loan Servicing Data Breach South Carolina, Arkansas, and Illinois ComplaintCase Event History
Lakeview Loan Servicing Data Breach South Carolina, Arkansas, and Illinois Complaint
June 2, 2022
Lakeview Loan Servicing, LLC is a large mortgage loan servicer that services mortgages for customers in three states, South Carolina, Arkansas, and Illinois. As such, Lakeview maintains a great deal of personally identifiable information (PII) on its more than 1.4 million customers. But the complaint for this class action charges that Lakeview did not take adequate measures to safeguard this PII, resulting in a data breach that exposed its customers’ information.
Lakeview Loan Servicing Data Breach South Carolina, Arkansas, and Illinois Complaint