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JetBlue Website Kickbacks for Insurance Sales Without License Class Action

Some consumers prefer to get insurance when booking an airline ticket, cruise, or package tour. But the complaint for this class action claims that JetBlue Airways Corporation’s sale of insurance on its website is deceptive. The complaint claims that the website gives the false impression that JetBlue has no interest in the sale and that the amount charged is only a pass-through fee for the cost of the insurance. In actuality, the complaint says, JetBlue gets a kickback from these sales despite the fact that it is not licensed to sell insurance.

The class for this action is all persons who bought a trip insurance policy on JetBlue’s website within the applicable limitations period.

The complaint claims that when a consumer buys a ticket on the JetBlue website, the consumer is required to say yes or no to a purchase of insurance. According to the complaint, consumers are pressured to say yes and presented with the idea that insurance is in their interest, not JetBlue’s.

For example, the “yes” option reads, “Peace of mind is only a click away” followed by a long list of reasons to get the insurance; the “no” option reads, “No, I choose not to protect my $[fare] purchase and understand I am responsible for all cancellation fees and delay expenses.”

The complaint details ways in which the insurance is presented as a separate purchase from the ticket. For example, the offering point includes the sentence, “Recommended by AGA Service Company, the licensed producer and administrator of this plan.” The complaint claims that by naming AGA as the producer, it represents that JetBlue is not acting as an agent or broker.

Add-ons pertaining to the flight, such as an upgraded seat, are accounted for in the “Fare details” line of the charges, while the insurance charge is set out separately. Also, although the consumer pays a single fee for the tickets, insurance, add-ons, fees, and taxes, the insurance charges are not shown on the consumer’s bill for the airfare or travel itinerary; a separate confirmation of the insurance purchase is sent from AGA.

Elsewhere on the website, it says, “JetBlue wants every trip to be the best it can be. That’s why we’ve partnered with [AGA]…”

These and other things, the complaint says, are meant to hide JetBlue’s interest in the insurance sale and the fact that it receives a kickback or commission from the sales.

The complaint claims that JetBlue violates Florida’s Deceptive and Unfair Trade Practices Act and has unjustly enriched itself. 

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

JetBlue Website Kickbacks for Insurance Sales Without License Complaint

September 17, 2018

The complaint for this class action claims that JetBlue Airways Corporation’s sale of insurance on its website is deceptive. The complaint claims that the website gives the false impression that JetBlue has no interest in the sale and that the amount charged is only a pass-through fee for the cost of the insurance. In actuality, the complaint says, JetBlue gets a kickback from these sales despite the fact that it is not licensed to sell insurance.

jetblue_trip_insurance_complaint.pdf

Case Event History

JetBlue Website Kickbacks for Insurance Sales Without License Complaint

September 17, 2018

The complaint for this class action claims that JetBlue Airways Corporation’s sale of insurance on its website is deceptive. The complaint claims that the website gives the false impression that JetBlue has no interest in the sale and that the amount charged is only a pass-through fee for the cost of the insurance. In actuality, the complaint says, JetBlue gets a kickback from these sales despite the fact that it is not licensed to sell insurance.

jetblue_trip_insurance_complaint.pdf
Tags: Deceptive Insurance Practices, Insurance, Unlicensed to Sell Insurance