HP, Inc. makes laptops, among other things. The complaint for this class action alleges that certain of its laptops in its Envy, Pavilion, and HP product lines are defective, because the hinges that hold the two part of the laptop together break easily. The complaint alleges that this interferes with the portability and use of the laptops, making them “practically unusable after just months of use.”
The Nationwide Class for this action is all those in the US who bought a Class Laptop. A New York Subclass has been defined for those in New York who bought a Class Laptop.
The Class Laptops include the following:
- Envy Laptops
- Envy 360 Laptops
- Pavilion Laptops
- Pavilion 360 Laptops
- HP 14 Laptops
- HP 15 Laptops
- HP 17 Laptops
The complaint alleges that these laptops all have defective hinges that keep them from being used as they’re supposed to be used, and that HP did not warn customers about the defect.
The complaint alleges that the problem occurs with ordinary stress on the hinges. “Because the hinges are anchored to the laptops with poorly made and substandard parts constructed from weak plastic and/or otherwise suffer from defects in material and/or workmanship, the ordinary opening or closing of the laptop fractures the plastic anchors, causing them to fail, and destabilizes the hinges.”
This compromises the case and does further damage to the lower part of the laptop, which means the hinge can no longer work as it was designed to, the complaint claims. A photo on page 3 of the complaint shows two brass inserts which are meant to screw together to seat the hinge, but the image shows that the plastic holder for the bottom brass insert is broken. Other photos throughout the complaint show similar damage to two other laptops.
The Envy 360 and Pavilion 360 in particular are advertised to be able to rotate 360 degrees around the hinges. The complaint quotes HP’s marketing materials as calling the two laptops “convertible” and offering users a range of angles.
The complaint quotes other marketing materials as calling the laptops “reliable” and “designed for long-lasting performance[.]”
The complaint alleges, “Indeed, [HP] claims that each model has been subject to 115,000 hours of testing, which included opening and closing the laptops tens of thousands of times.”
According to the complaint, the hinges are not breaking because of rough handling or dropping, but occur with “accompanying crunching sounds” when the laptops are opened during normal use.
The complaint quotes from numerous online postings about the problem.
Article Type: LawsuitTopic: Consumer
Most Recent Case Event
HP Envy, Pavilion, HP Laptops Broken Hinges Complaint
February 16, 2022
HP, Inc. makes laptops, among other things. The complaint for this class action alleges that certain of its laptops in its Envy, Pavilion, and HP product lines are defective, because the hinges that hold the two part of the laptop together break easily. The complaint alleges that this interferes with the portability and use of the laptops, making them “practically unusable after just months of use.”
HP Envy, Pavilion, HP Laptops Broken Hinges ComplaintCase Event History
HP Envy, Pavilion, HP Laptops Broken Hinges Complaint
February 16, 2022
HP, Inc. makes laptops, among other things. The complaint for this class action alleges that certain of its laptops in its Envy, Pavilion, and HP product lines are defective, because the hinges that hold the two part of the laptop together break easily. The complaint alleges that this interferes with the portability and use of the laptops, making them “practically unusable after just months of use.”
HP Envy, Pavilion, HP Laptops Broken Hinges Complaint