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Hippo Insurance Unwanted Prerecorded Calls TCPA Class Action

Hippo Enterprises, Inc. goes under the name Hippo Insurance when it sells its insurance products in the US. Unfortunately, the complaint for this class action alleges that it tries to sell those products by placing prerecorded telemarketing calls to consumers without first obtaining their prior express written consent, in violation of the Telephone Consumer Protection Act (TCPA).

The complaint alleges, “The problems Congress identified when it enacted the TCPA have only grown exponentially in recent years.” At the time the law was passed, in 1991, telemarketers were calling more than 18 million Americans each day. Due to more powerful technology, by 2003, they were placing calls to 104 million Americans each day. The complaint also claims a 466% increase in the three-year period between September 2015 and December 2018.

Hippo is one such company, the complaint claims. It reproduces the Requirements section of a Hippo ad for a sales manager, underlining in red the requirement “Experience with cold calling or cold e[-]mailing.”

The plaintiff in this case, Nicholas Kalair, got an unsolicited call on his cell phone on July 27, 2020. Kalair did not pick up, but the call went on to leave a voice message.

The message is transcribed in the complaint as follows: Ruben calling from [H]ippo Insurance want to tell you my direct information if you’re shopping for coverage or needing this for a purchase. Make sure it’s the best price can go over everything.” A phone number followed, one that was different from the number listed as the source of the call.

According to the complaint, people who place a return call to the number listed as the source of the call get an automated system thanking them for calling Hippo and directing them to call an 877 number to reach a representative. The 877 number is the one listed as the sales phone number on the Hippo website.

People who call the number left in the voicemail get the same automated system as the one listed as the source of the call. However, according to the complaint, this is also the business phone of a Hippo Insurance employee named Ruben Deluna, who also has an e-mail address at MyHippo.com.

The complaint alleges the voicemail was prerecorded because it only began to play four seconds after the voice messaging system picked up. It also claims that Kalair did not give his consent for Hippo to place prerecorded calls to his cell phone.

The Prerecorded No Consent Class for this action is all persons in the US who, between June 4, 2017 and the trial in this case, (1) Hippo, or an agent acting on Hippo’s behalf, called on their cell phone numbers (2) using a prerecorded voice message, and (3) from whom Hippo claims it obtained consent to call those persons in the same manner as Hippo claims it obtained consent to call the plaintiff in this case.

Article Type: Lawsuit
Topic: Privacy

Most Recent Case Event

Hippo Insurance Unwanted Telemarketing Calls TCPA Complaint

June 4, 2021

Hippo Enterprises, Inc. goes under the name Hippo Insurance when it sells its insurance products in the US. Unfortunately, the complaint for this class action alleges that it tries to sell those products by placing prerecorded telemarketing calls to consumers without first obtaining their prior express written consent, in violation of the Telephone Consumer Protection Act (TCPA).

Hippo Insurance Unwanted Telemarketing Calls TCPA Complaint

Case Event History

Hippo Insurance Unwanted Telemarketing Calls TCPA Complaint

June 4, 2021

Hippo Enterprises, Inc. goes under the name Hippo Insurance when it sells its insurance products in the US. Unfortunately, the complaint for this class action alleges that it tries to sell those products by placing prerecorded telemarketing calls to consumers without first obtaining their prior express written consent, in violation of the Telephone Consumer Protection Act (TCPA).

Hippo Insurance Unwanted Telemarketing Calls TCPA Complaint
Tags: TCPA, Unsolicited Cell Phone Calls, Use of artificial or pre-recorded voice