GM IOR Defective 7-Inch In-Dash Infotainment System Class Action

If the volume of your car radio suddenly spiked to its maximum level, what would that do to your driving? The IOR 7-inch in-dash audio system installed in certain GM and Chevy vehicles does experience such spikes in radio volume, alleges this complaint, along with other problems. The class action brings suit against General Motors, LLC concerning a list of 2019 and 2020 vehicles.

The Nationwide Class for this action is all current and former owners and/or lessees of a class vehicle that was bought or leased in the US within the applicable statute of limitations. A Florida Class has also been defined, for those who bought or leased their class vehicles in Florida.

The class vehicles include the following:

2019 Chevrolet Colorado, Equinox, Silverado 1500
2019 GMC Canyon and Sierra 1500
2020 Chevrolet Blazer, Camaro, Colorado, Equinox, Sonic, Trax, and Silverado 1500, 2500HD, and 3500HD
2020 GMC Canyon, Terrain, and Sierra 1500, 2500HD, and 3500HD

In December 2019, GM put out a Technical Service Bulletin (TSB) on the volume problem in certain 2019 vehicles, which the complaint describes as “the volume rapidly increasing to the maximum without user input while the driver is operating the vehicle. The sudden and unanticipated noise … can, and has, resulted in surprise, disorientation, and/or distraction of the driver, and increases the potential for a collision and injury.”

A few months later, in March 2020, GM issued another TSB, the complaint says, “detailing a software update that reduces, but does not eliminate, occurrence of unanticipated volume spikes” in certain 2020 vehicles.

The complaint alleges that this is not the only problem with this infotainment system. According to the complaint, sometimes the Bluetooth telephone ringer does not stop ringing when a call is answered; it keeps ringing while the parties are talking, and the after they hang up. The ringer cannot be stopped, the complaint says, unless the driver turns off the ignition, opens and closes the door, and then turns the ignition back on.

In addition, the complaint claims that the screen on the system intermittently displays the feed from the rearview camera for thirty to fifty seconds after the vehicle is shifted from reverse to drive, which may confuse the driver.

Finally, the complaint alleges that the screen sometimes simply goes black while the vehicle is in operation.

According to the complaint, then, the defects in the system “present an immediate risk of physical injury and increased likelihood of collision when used in their intended manner and for their ordinary purpose.” The complaint alleges that GM has known about these defects for a long time but “has not identified a remedy…”

The counts include breaches of warranty, fraudulent omission, and negligence, among other things.

Article Type: Lawsuit
Topic: Automobile

Most Recent Case Event

GM IOR Defective 7-Inch In-Dash Infotainment System Complaint

September 11, 2020

If the volume of your car radio suddenly spiked to its maximum level, what would that do to your driving? The IOR 7-inch in-dash audio system installed in certain GM and Chevy vehicles does experience such spikes in radio volume, alleges this complaint, along with other problems. The class action brings suit against General Motors, LLC concerning a list of 2019 and 2020 vehicles.

GM IOR Defective 7-Inch In-Dash Infotainment System Complaint

Case Event History

GM IOR Defective 7-Inch In-Dash Infotainment System Complaint

September 11, 2020

If the volume of your car radio suddenly spiked to its maximum level, what would that do to your driving? The IOR 7-inch in-dash audio system installed in certain GM and Chevy vehicles does experience such spikes in radio volume, alleges this complaint, along with other problems. The class action brings suit against General Motors, LLC concerning a list of 2019 and 2020 vehicles.

GM IOR Defective 7-Inch In-Dash Infotainment System Complaint
Tags: Defective Automobile, Infotainment System