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Ford MyFord Touch Defect Lawsuit

The plaintiffs in this lawsuit allege that Ford marketed and sold an “infotainment” system called MyFord Touch with features such as SYNC that are defective.  Ford failed to fix the defect at the expense of consumers who are left with a sporadic and dangerous computer system that controls navigation, music, and phone systems.

            Jennifer Whalen is a plaintiff from Windsor, California.  In April 2012, Whalen purchased a new 2013 Ford Explorer from Henry Curtis Ford, a dealer in Petaluma, California and still owns the vehicle today.  California requires that drivers only talk on phones via a Bluetooth system, so the MyFord Touch system encouraged Whalen to purchase the vehicle.  At the time of purchase, Whalen did not realize that her vehicle suffered from defects which have caused her out-of-pocket loss associated with the defect, future attempted repairs, and diminished value of her vehicle.  Problems with the system began immediately and have included problems with the voice recognition features, problems with the navigation system, and problems connecting her Samsung Stratosphere to the system.  Since 2012, Whalen has had to bring her Ford Explorer to the dealership’s garage for system issues that have resulted in the system freezing, the backup camera freezing, inability to control the vehicle’s HVAC system, and many other problems.  Other plaintiffs from a variety of states share similar stories.

            The MyFord Touch system consists of two or three LCD screens that provide the gateway between the user and the various technological features that comprise the system.  There is one large screen on the center dashboard that has different sections dedicated to GPS, music, communication, and climate control.  There are then more screens that surround the speedometer.  The system is powered by Ford SYNC, an operating system based on Microsoft’s Windows Embedded Automotive operating system.  Ford has promoted the system as convenient, easy, and safer than other alternatives. 

            Many defects have plagued the system since its release.  There have been instances of the system shutting off at high speeds on highways, climate control failing, electric systems failing, backup cameras failing, windshield defrosters failing, and other random shutdowns.  All of these features pose an inherent safety risk and also cause drivers to become distracted.  The 9-1-1 feature in particular is dangerous as it can provide rescue workers incorrect GPS coordinates.  Ford has been unable to solve the system’s defects properly despite the system being covered under warranty and to the chagrin of employees who also recognize the system’s flaws.

            Based on all the facts, plaintiffs allege the Ford violated the Magnuson-Moss Warranty Act and multiple state laws and regulations by marketing, selling, and failing to properly fix defective infotainment systems.

Article Type: Lawsuit
Topic: Consumer
No case events.
Tags: Defective Automobile, Defective Bluetooth Phone, Defective Navigation System, Your Car