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Ford F-150 XL, XLT Warping Dashboard Class Action

This class action assails Ford Motor Company about the dashboard installed in certain F-150 XL and XLT vehicles, which the complaint alleges warps and pulls away from the vehicle. Ford has at last offered a replacement dashboard, but the complaint claims it has the same problem.

The Nationwide Class for this action is all persons or entities who bought or leased a 2015-2020 Ford F-150 XL or XLT vehicle in the US and who lived in the US at the time of the purchase. Subclasses for California, Illinois, and Virginia have also been defined, for those who lived in and bought their vehicles in those states.

According to the complaint, the dashboards are “prone to warping and separation from the vehicle, particularly in the area surrounding the defroster vents…” The complaint alleges that Ford knew about this defect as early as April 2015, but has not warned customers or potential customers about it.

In 2018, Ford put out a Special Service Message (SSM) to its dealers, acknowledging the problem, but it told them not to try to repair the problem at this time. In February 2019, it finally released a Technical Service Bulletin, TSB 19-2041, about the problem, saying that the old dashboards could be replaced with a new type. However, the complaint alleges that the replacement dashboards have the same problem.

One of the three plaintiffs in this case, Michael Zelaska, bought a new 2018 F-150 XLT in September 2018. Zelaska spoke with sales representatives at the dealership about the vehicle before buying it. No one warned him about the defective dashboard, the complaint says.

Near the end of December, when the truck still had less then 7,000 miles on it, Zelaska laid a document on the dashboard and noticed it was not lying flat. Upon examining the dashboard more closely, he saw that it was warping and separating from the rest of the vehicle. He did some research and found that this was what the complaint calls “a widespread issue with his model of F-150.”

He went to a dealership to ask for a repair under his warranty. The dealer told him about Ford’s SSM saying not to repair the problem at this time.

In August 2019, he heard about Ford’s TSB on the problem. He finally received a replacement dashboard, around February 18, 2020. A photo in the complaint depicts the new dashboard as of April 12, 2021: It is once again warping up near the vents.

The other two plaintiffs have similar stories, only without the replacement dashboard installation.

In fact, the complaint alleges that a ready solution exists: Ford “has produced a higher[-]grade dashboard for certain higher[-]level trim F-150 vehicles, such as the Platinum.” It alleges that the higher-grade dashboard does not warp. But Ford does not offer that as a replacement.

Article Type: Lawsuit
Topic: Automobile

Most Recent Case Event

Ford F-150 XL, XLT Warping Dashboard Class Action

May 12, 2021

This class action assails Ford Motor Company about the dashboard installed in certain F-150 XL and XLT vehicles, which the complaint alleges warps and pulls away from the vehicle. Ford has at last offered a replacement dashboard, but the complaint claims it has the same problem.

Ford F-150 XL, XLT Warping Dashboard Class Action

Case Event History

Ford F-150 XL, XLT Warping Dashboard Class Action

May 12, 2021

This class action assails Ford Motor Company about the dashboard installed in certain F-150 XL and XLT vehicles, which the complaint alleges warps and pulls away from the vehicle. Ford has at last offered a replacement dashboard, but the complaint claims it has the same problem.

Ford F-150 XL, XLT Warping Dashboard Class Action
Tags: Dashboard, Defective Automobile