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Folgers Promises Too Many Cups from Coffee Products Illinois Class Action

Coffee products are often labeled to show the number of servings or cups of coffee the package can make. This generally makes more sense to consumers than the number of ounces or other quantity measures. But the complaint for this class action alleges that the J. M. Smucker Company and the Folger Coffee Company “have grossly exaggerated the number of cups of coffee that the Folgers ground coffee products can make in order to induce consumer purchases and to charge consumers more for these products.”

The class for this action is all persons who bought any of the products in Illinois during the applicable statute of limitations time.

The products at issue include different types of roasts and different sizes of containers in the line of Folgers ground coffees. They include the following Folgers products:

  • Classic Roast
  • Classic Roast Decaf
  • ½ Caff
  • CoffeeHouse Blend
  • Country Roast
  • Simply Smooth
  • Simply Smooth Decaf
  • 100% Colombian
  • Black Silk
  • Black Silk Decaf
  • Brazilian Blend
  • Breakfast Blend
  • French Roast
  • Gourmet Supreme
  • House Blend
  • Special Roast

The plaintiff in this class action, Ellen Moser, bought a Folgers Classic Roast 30.5-ounce product in February 2020. The packaging had the words “Makes Up To 240 6 Fl Oz Cups” prominently displayed on the front of the canister.

The complaint reproduces an image of the Folgers Product and an enlargement of the detail on the front that says, words “Makes Up To 240 6 Fl Oz Cups.” It shows images and details for the Black Silk and French Roast products as well, each promising 210 cups.

How do we know that these promises are, as the complaint alleges, false? On the back of the products are instructions that tell consumers to use a tablespoon of the ground coffee for each serving or cup of coffee. A tablespoon, the complaint alleges, is around five grams.

The complaint makes the calculation for the Classic Roast product: To make 240 cups of coffee according to the instructions, 240 tablespoons of ground coffee are needed. This would be about 1,200 grams. The net weight of the 30.5-ounce container is 865 grams. The complaint says that this is sufficient to make only 173 cups of coffee, or only 72% of the promised number of cups.

Thus the promise of a larger number of cups on the front of the canister is, the complaint says, “false, deceptive, and misleading.”

The complaint makes a similar calculation for other Folgers ground coffee products and finds that they contain enough coffee to make from 73.5% (at best) to 59.3% (at worst) of the number of cups promised on the product’s front.

The complaint claims that the chart “reveal[s] a systemic course of unlawful conduct by Defendants to deceive and shortchange consumers.”

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Folgers Promises Too Many Cups from Coffee Products Illinois Complaint

November 30, 2020

Coffee products are often labeled to show the number of servings or cups of coffee the package can make. This generally makes more sense to consumers than the number of ounces or other quantity measures. But the complaint for this class action alleges that the J. M. Smucker Company and the Folger Coffee Company “have grossly exaggerated the number of cups of coffee that the Folgers ground coffee products can make in order to induce consumer purchases and to charge consumers more for these products.”

Folgers Promises Too Many Cups from Coffee Products Illinois Complaint

Case Event History

Folgers Promises Too Many Cups from Coffee Products Illinois Complaint

November 30, 2020

Coffee products are often labeled to show the number of servings or cups of coffee the package can make. This generally makes more sense to consumers than the number of ounces or other quantity measures. But the complaint for this class action alleges that the J. M. Smucker Company and the Folger Coffee Company “have grossly exaggerated the number of cups of coffee that the Folgers ground coffee products can make in order to induce consumer purchases and to charge consumers more for these products.”

Folgers Promises Too Many Cups from Coffee Products Illinois Complaint
Tags: Deceptive Advertising, Deceptive Labels, Misrepresentation of Production or Capacity