This investigation focuses on the safety of Febreze car air vent clips, after some consumers have reported that the clips can leak causing the liquid inside to corrode and damage the interior of their cars.
Product Overview
Febreze Car Vent Clips, a Proctor & Gamble (PG) product, are square-shaped pods which contain scented liquid cartridges in the center. The clips are advertised as intended to emit scents into the air when the pods are activated when clipped to an automotive air conditioning or heating unit vent. According to PG product directions, the pods are to be attached to a car vent and to “activate scent, firmly push clip until you hear it click in.”
Consumer Complaints Claim Febreze Car Vent Clips Leak and Damage Car
Febreze Car Vent clips have been the subject of many consumer complaints. The complaints all describe a similar product defect and damage to vehicle interiors; specifically, that the liquid inside the unit leaks out of the pod onto an interior surface in the vehicle causing corrosive damage to the surface of the dashboard, vent and vent cover, console and/or car computer. Many angry purchasers have filed product defect and repair claims with PG alleging the leaking Febreze liquid “stripped the paint and ate into the plastic” of one or more interior auto surface.
Although PG received notice of defects within a few months of marketing this product, PG has not addressed the leakage through any product revisions nor has it stopped manufacturing the air vent clips. Dissatisfied purchasers report that PG has responded to their complaints by providing a pre-paid complaint package requiring the consumer to return a questionnaire, the clips at issue, and photos of vehicle damage.
Class action lawyers are currently investigating allegations that Febreze Car Vent Clips are defective due to a design defect and/or failure to warn by PG. Purchasers of this product who experienced vehicle damage from the leaking liquid contents may be eligible to join a free class action lawsuit
Article Type: InvestigationTopic: Consumer
