DoorDash Unwanted Prerecorded Messages After Opt-Out Class Action

The complaint for this class action quotes the Supreme Court as saying, “Americns passionately disagree about many things. But they are largely united in their disdaimn for robocalls.” This class action brings suit against DoorDash, Inc. for violating the Telephone Consumer Protection Act (TCPA), by making prerecorded calls to consumers, even after the consumers have asked them to stop.

The Prerecorded Stop Class for this action is all persons in the US who, between December 11, 2020, (1) DoorDash called, (2) for substantially the same reason it called the plaintiff in this case, (3) using a prerecorded message, (4) after they told DoorDash to stop calling.

When Congress passed the TCPA in 1991, telemarketers were calling over 18 million Americans per day. “By 2003,” the complaint says, “due to more powerful autodialing technology, telemarketers were calling 104 million Americans every day.”

DoorDash, Inc. earns its money by delivering restaurant orders to consumers at home. Unfortunately, the complaint says, it also makes prerecorded calls to consumers who have nothing to do with DoorDash, its Dasher delivery persons, or any DoorDash-affiliated restaurtant.

In this case, plaintiff Jeramy Galster has received more than forty prerecorded calls from DoorDash. “To make matters worse,” the complaint says, Galster “received [prerecorded] calls before 5:00 AM and continued to receive calls after opting-out at least 3 times from receiving these [prerecorded] calls.”

The complaint quotes a number of online postings complaining about the same thing, for example, “Calls my restaurant 20 to 30 times a day and no one is ever on the line.” Also, “DoorDash keeps calling… I don’t use them at all!”

In Galster’s case, no restaurant or other business is associated with his number at all. He never provided DoorDash with his number, either.

On October 7, 2020, Galster received three calls from DoorDash—at 4:54 AM, 4:56 AM, and 4:58 AM. At 5:20, he called the sending number to find out who was calling him and waking him up. An automated system told him the calls were from DoorDash.

Galster blocked the number, but new calls still caused his phone to make noise and vibrate. More calls came in the following day, and again on October 11. Although that call was blocked, it managed to leave a two-second end portion of a message, which said something about pressing three. Similar fragments of prerecorded messages were left on other calls.

Galster eventually spoke to someone at the sending number and told them to stop calling him. However, he continued to receive the calls and the prerecorded message fragments. He called a second time, again explaining that the calls were made in error, but again the calls, and the prerecorded message fragments, kept coming. A third call also produced no relief.

At times, he answered the calls and heard a message that seemed to be about an order change for a restaurant. He was not able to speak to a live human being then.

Article Type: Lawsuit
Topic: Privacy

Most Recent Case Event

DoorDash Unwanted Prerecorded Messages After Opt-Out Complaint

December 11, 2020

The complaint for this class action quotes the Supreme Court as saying, “Americns passionately disagree about many things. But they are largely united in their disdaimn for robocalls.” This class action brings suit against DoorDash, Inc. for violating the Telephone Consumer Protection Act (TCPA), by making prerecorded calls to consumers, even after the consumers have asked them to stop.

DoorDash Unwanted Prerecorded Messages After Opt-Out Complaint

Case Event History

DoorDash Unwanted Prerecorded Messages After Opt-Out Complaint

December 11, 2020

The complaint for this class action quotes the Supreme Court as saying, “Americns passionately disagree about many things. But they are largely united in their disdaimn for robocalls.” This class action brings suit against DoorDash, Inc. for violating the Telephone Consumer Protection Act (TCPA), by making prerecorded calls to consumers, even after the consumers have asked them to stop.

DoorDash Unwanted Prerecorded Messages After Opt-Out Complaint
Tags: Failure to stop calling faxing or texting when requested, TCPA, Use of artificial or pre-recorded voice