Disney Destinations Debits for Expired Passes Class Action

With the closures designed to stop the spread of Covid-19, questions have arisen about who pays for what, from memberships to airline tickets to insurance payouts. The complaint for this class action alleges that Disney Destinations, LLC suspended payments for passes for a time during the closures, then suddenly reinstated them—including in some instances for passes that had already expired.

Plaintiff Jamie Heindl bought an annual pass to Disney’s theme parks in April 2018. Annual passes do not have to be paid for all at once. Buyers can make payments on a monthly basis by providing number for a credit or debit card or for a bank account. According to the complaint, the passes do not renew automatically; customers must renew the agreement and agree to continue payments.

Heindl renewed her pass in April 2019, made a down payment, and agreed to monthly payments thereafter. She did not renew it after that. The pass expired on April 22, 2020.

Even so, on July 3, 2020, Disney withdrew $225.78 from Heindl’s account. This is the same amount that Heindl was used to paying per month for the pass—except that her pass had expired months ago and no money was owing on the expired pass.

Heindl called the customer service department. The employee she spoke to said the withdrawal was an accounting error and that passes had not been renewed. A few days later, Heindl received a refund. However, about ten days later, on August 13, Disney again charged her debit card $225.78.

Heindl called customer service again, but was put on hold for an hour. After that, she gave up and opted for an online chat on Disney’s website. The representative she spoke to said that the company was aware of the charges and would likely make another unauthorized withdrawal in August. The company would reimburse Heindl for this in September or October.

Heindl said that this was not OK. Unfortunately, her bank was unable to promise that it would block the charges to her account.

Two classes have been defined for this action.

The First Breach/Overbilling Class is

  • All natural persons in the US
  • Who bought an annual pass to one of Disney’s Florida theme parks,
  • Who funded the pass through Disney’s automatic debit system, and
  • Who were charged any additional amounts beyond what was authorized by contract,
  • After the expiration of the pass,
  • With the applicable statutes of limitations of their respective states

The Electronic Funds Transfer Class is

  • All natural persons in the US
  • Who bought an annual pass to one of Disney’s theme parks, and who funded the pass through Disney’s automatic debit system, and
  • Who were charged through an electronic fund transfer to their debit or bank account any additional amounts beyond what was authorized.
Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Disney Destinations Debits for Expired Passes Complaint

August 3, 2020

With the closures designed to stop the spread of Covid-19, questions have arisen about who pays for what, from memberships to airline tickets to insurance payouts. The complaint for this class action alleges that Disney Destinations, LLC suspended payments for passes for a time during the closures, then suddenly reinstated them—including in some instances for passes that had already expired.

Disney Destinations Debits for Expired Passes Complaint

Case Event History

Disney Destinations Debits for Expired Passes Complaint

August 3, 2020

With the closures designed to stop the spread of Covid-19, questions have arisen about who pays for what, from memberships to airline tickets to insurance payouts. The complaint for this class action alleges that Disney Destinations, LLC suspended payments for passes for a time during the closures, then suddenly reinstated them—including in some instances for passes that had already expired.

Disney Destinations Debits for Expired Passes Complaint
Tags: Additional charges in breach of contract, Covid-19 Related, Failure To Pay For Refund