Delta Air Lines Refusal of Refunds for Canceled Flights Class Action

The Covid-19 pandemic has resulted in orders for Americans to stay at home. The complaint claims, “Nearly 9 in 10 Americans are now subject to travel restriction…” However, the complaint alleges that when Delta Air Lines cancels its scheduled flights, it refuses to refund the tickets of the passengers.

The class for this action is all persons in the US who bought tickets for travel on Delta Air Lines flights scheduled to operate to, from, or within the US, from March 1, 2020 to the present, and who tried to get a refund and were refused, or who will ask for a refund in the future.

With travel restrictions in effect, few Americans are free to travel, for business or vacation. This has meant decreased volumes of passengers for many flights, and Delta has cut its flight schedules, in order not to fly planes carrying too few passengers to generate a profit. The airline eventually announced a reduction of its flight capacity by 70%.

Unfortunately, at this time, when Delta cancels flights, the complaint says, it does not offer the canceled passengers refunds for the tickets they can no longer use. Instead, Delta will only rebook them on another flight or give them travel vouchers that can expire.

In this case, on February 20, 2020, plaintiff Elliot Daniels bought four round-trip tickets on Delta from Washington Dulles to Cario, Egypt. He bought them through Delta the agent OneTravel.com. They cost him $3,090.22.

The flight was scheduled to leave on April 1. On or about March 1, Daniels was told that Delta had canceled that flight. Daniels rebooked, accepting a flight that left a day earlier, on March 31.

However, Delta eventually canceled that flight as well. This time Daniels asked for a refund, but OneTravel said he could only have a voucher that would expire a year from his original booking date.

On March 18, Daniels tried to speak to Delta directly, but he was unable to get through due to heavy call volume. He then went to Delta’s website and submitted a request for a refund there. Delta denied that request on April 15, offering him only travel credits.

Daniels does not want the vouchers because he does not know when or if he will be able to use them.

The complaint claims that Delta’s own Contract of Carriage says that if Delta cancels a flight or changes a flight time by more than 90 minutes, passengers can receive a full refund.

Now, the complaint says, a notice at Delta’s website invites passengers to “change or cancel” their flights. However, it does not offer the refund form from that page.

The Department of Transportation has said, “If your flight is canceled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation—even for non-refundable tickets.”

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Delta Air Lines Refusal of Refunds for Canceled Flights Complaint

April 17, 2020

The Covid-19 pandemic has resulted in orders for Americans to stay at home. The complaint claims, “Nearly 9 in 10 Americans are now subject to travel restriction…” However, the complaint alleges that when Delta Air Lines cancels its scheduled flights, it refuses to refund the tickets of the passengers.

Delta Air Lines Refusal of Refunds for Canceled Flights Complaint

Case Event History

Delta Air Lines Refusal of Refunds for Canceled Flights Complaint

April 17, 2020

The Covid-19 pandemic has resulted in orders for Americans to stay at home. The complaint claims, “Nearly 9 in 10 Americans are now subject to travel restriction…” However, the complaint alleges that when Delta Air Lines cancels its scheduled flights, it refuses to refund the tickets of the passengers.

Delta Air Lines Refusal of Refunds for Canceled Flights Complaint
Tags: Airline TIckets, Airlines, Failure To Pay For Refund